Customer Support Associate

2 months ago


Mumbai, India Firstsource Full time

Job Title: Customer Support Associate / Senior Customer Support Associate

Location: Mumbai, Malad West.


Currently, we are hiring for the following roles and processes:-

Note: Residents of Mumbai are only allowed to apply for these roles & 24*7 Working Shifts

Customer Service Associate / Senior Customer Service Associate

1) Voice Process :

  1. Roles and responsibilities may include credit collections or providing customer support over voice.
  2. Excellent communication, negotiation and convincing skills in English are a mandate for the aforementioned role.
  3. HSC freshers and Graduate freshers / with work experience can apply for this role.

2) Chat Process :

Roles and responsibilities may include providing customer support, solving customer queries, and improving customer experience through chat.

Good communication in English and fluent thought process is a mandate for the aforementioned role.

HSC freshers and Graduate freshers / with work experience can apply for this role.

3) Data Entry Process :

Roles and responsibilities may include data entry and data updation using Excel.


  • Basic English communication, Excel knowledge and 3rd ID (Voter ID/Passport/Driving License) a mandated for the aforementioned role.

  • Only graduate freshers and graduates with 12 months of documented experience can apply for this role as per business requirements.



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