Service Manager

2 months ago


Gurugram, India Wipro Digital Operations and Platforms Full time

We are looking for Service Manager/Sr. Service Manager for Gurgaon Location. (Black Belt & Green Belt)


  • Job Location : Gurgaon
  • Experience Required : 5-10 Years
  • Both Side Transport (Work from Office)


Important Note : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology , Hypothesis testing , FMEA , Poka yoke ,MINITAB , Continuous improvement , process improvement, Lean Six Sigma etc.


The Ops & Quality Service Manager/Sr. Service Manager supports aligned BU business partners in effectively managing and improving operational performance & in meeting their productivity goals through a culture of continuous improvement.


High Level Responsibility area


  • Facilitates / Leads improvement projects based on Lean / Six Sigma methodology.
  • Provides analytics support to Business Leaders both onshore and offshore.
  • Drives a continuous improvement culture
  • Manages the innovation/ idea generation platform “MERCURI”
  • Facilitates Process Improvement trainings
  • Supports the business with Quality/Operational excellence initiatives.


Responsibilities:

  • Understand business processes , analyze data trends and share recommendations with stakeholders
  • Showcase / share skill set & Quality service offerings with stake holders
  • Analyze data on key client operational metrics to understand opportunity for improvement
  • Learn and understand the domain / business to help define process metrics
  • Map processes to identify non-core activities and suggest alternatives and thus help remove waste
  • Facilitate / lead brainstorming sessions in a structured problem solving approach to identify improvement areas, support in measuring improvements and quantification of savings
  • Actively listen and understand stakeholder expectations and requirements to support them in meeting their business objectives
  • Be flexible to changes & continuously evaluate to adapt to the culture of the organization
  • Understand and own development needs in consultation with the manager and work to achieve development goals
  • Liaison with North America Ops & quality counterparts and other stakeholders to drive collaboration and team work
  • Deliver Lean trainings for Band 3-5 colleagues
  • Deliver need based trainings on Problem solving , Quality concepts & tools
  • Mentors colleagues within the Business Unit on client knowledge / Process knowledge / Tools knowledge
  • Identify Failure modes and help in establishing process controls
  • Design and develop metrics for accurate measurement of work performance
  • Baseline metrics and monitor performance
  • Provide advance data Analytics as per Business Unit / Process requirements
  • Identity opportunities for capacity creation
  • Facilitate / lead capacity creating projects in alignment with the productivity goals of stakeholders
  • Support business to create year on year efficiencies
  • Support transition of new processes, Map processes, create metrics, and consult the business on setup and design of Quality Assurance processes
  • Use Six Sigma and Lean tools as required
  • Facilitate / Lead projects on Quality and operational excellence using Six Sigma / Lean / Project Management methodologies
  • Develop project roadmaps for assigned projects with minimal or no mentoring support
  • Acts as a program manager for BU specific or division level programs


Education:

  • Graduate in any stream
  • Green Belt/Black belt certified


Required Experience

5-10 years of work experience

Total work experience of 5 years or more (after Graduation in any discipline)

Relevant / industry work experience of 5 years or more

Maximum experience should not exceed 10 years.

Hands on experience of mentoring and doing Green Belt /Black Belt Six Sigma Project

Experienced in managing multiple project teams simultaneously


Preferred Experience:

Training and Facilitation Skills and experience

Excellent oral, written, cross functional and interpersonal communication skills.

Learning ability with customer orientation and a keen eye for process improvement

Exposure to COPC, ISO, TQM, Project Management and other Quality methodologies/systems

Knowledge of Minitab

Knowledge of Access

Good knowledge of MS Excel , Power Point and MS Visio


Note : Looking for immediate joiners or who can join within 30 days maximum, Interested candidates can share their CV's at Sandeep.sharma72@wipro.com (Sub line-Process Excellence for Gurgaon)



  • gurugram, India NF Infratech Service Pvt. Ltd. Full time

    Profile: E-commerce Project ManagerKey Responsibilities:1. Demand Generation and customer relationship management:·Manage and scale ongoing e-commerce programs with enterprise organizations ·Coordinate with client procurement officials and end customers for sales and promotional events· Monitor website performance, traffic, and conversion rates using...

  • Service Manager

    2 months ago


    Gurugram, India Wipro Digital Operations and Platforms Full time

    We are looking for Service Manager/Sr. Service Manager for Gurgaon Location. (Black Belt & Green Belt)Job Location : GurgaonExperience Required : 5-10 YearsBoth Side Transport (Work from Office)Important Note : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology , Hypothesis testing , FMEA , Poka yoke ,MINITAB...


  • gurugram, India NF Infratech Service Pvt. Ltd. Full time

    Job title: Vendor Development Manager  Alternate titles: Supplier Development Manager, Procurement Development Manager Role Overview: The Vendor Development Manager is responsible for identifying, assessing, and nurturing vendor and manufacturer relationships to ensure optimal product quality, scalability, and delivery performance.  Key...


  • Gurugram, Haryana, India Logic Planet IT Service Pvt Ltd Full time

    Key Responsibilities: Issue Resolution: Address customer concerns and complaints effectively, ensuring issues are resolved to the satisfaction of the client while adhering to company policies and procedures. Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the company's CRM system. Product Knowledge: Stay...

  • Project Manager

    2 weeks ago


    Gurugram, India NF Infratech Service Pvt. Ltd. Full time

    Profile: E-commerce Project Manager Key Responsibilities:1. Demand Generation and customer relationship management: ·Manage and scale ongoing e-commerce programs with enterprise organizations ·Coordinate with client procurement officials and end customers for sales and promotional events · Monitor website performance, traffic, and conversion rates...


  • Gurugram, India SpectraHR | Your People Partner Full time

    Job scope and team:Lead business development through a customer-centric, sales-driven approach to service leadership, managing a team of service engineers and sales professionals to ensure exceptional service delivery and support for clients across India and neighboring countries.Play a pivotal role in driving customer satisfaction, growing service revenue,...


  • Gurugram, India SpectraHR | Your People Partner Full time

    Job scope and team: Lead business development through a customer-centric, sales-driven approach to service leadership, managing a team of service engineers and sales professionals to ensure exceptional service delivery and support for clients across India and neighboring countries. Play a pivotal role in driving customer satisfaction, growing service...


  • Gurugram, India SpectraHR | Your People Partner Full time

    Job scope and team:Lead business development through a customer-centric, sales-driven approach to service leadership, managing a team of service engineers and sales professionals to ensure exceptional service delivery and support for clients across India and neighboring countries.Play a pivotal role in driving customer satisfaction, growing service revenue,...


  • Gurugram, India MullenLowe Lintas Group Full time

    Designation: Brand Services Manager Experience: 6 Months - 1 Year This is the first position within the function and the primary role is to ensure the smooth execution of projects on his / her business. Duties The duties broadly describe expectations at this level; some variations may exist due to client and business requirements. 1. Brand Deliveries -...


  • Gurugram, India MullenLowe Lintas Group Full time

    Designation: Brand Services ManagerExperience: 6 Months - 1 YearThis is the first position within the function and the primary role is to ensure the smooth execution of projects on his / her business.DutiesThe duties broadly describe expectations at this level; some variations may exist due to client and business requirements.1. Brand Deliveries - Brand...

  • Project Manager

    2 weeks ago


    Gurugram, India NF Infratech Service Pvt. Ltd. Full time

    Profile: E-commerce Project ManagerKey Responsibilities:1. Demand Generation and customer relationship management:·Manage and scale ongoing e-commerce programs with enterprise organizations ·Coordinate with client procurement officials and end customers for sales and promotional events· Monitor website performance, traffic, and conversion rates using...

  • Project Manager

    2 weeks ago


    Gurugram, India NF Infratech Service Pvt. Ltd. Full time

    Profile: E-commerce Project ManagerKey Responsibilities:1. Demand Generation and customer relationship management:·Manage and scale ongoing e-commerce programs with enterprise organizations ·Coordinate with client procurement officials and end customers for sales and promotional events· Monitor website performance, traffic, and conversion rates using...

  • Bid Manager

    2 months ago


    Gurugram, India Worxwide consulting Full time

    Job Description:- We are seeking a passionate candidate, who is result orientated, sound knowledge of IT services, with either a proven track record of technical writing and proposal/bid management in government or commercial proposals.- The consultant will be accountable for technical writing for business proposals and managing large and complex proposals...


  • Gurugram, India Hogarth Studios Full time

    What will you do? Business Analysis & advising on key Marketing campaigns and initiatives. Suggesting suitable Target Audience and assisting in Content Development Directly responsible for on-boarding new service offering in the Market and providing training. End to End Project Management. Liaison between the field marketers and the execution team. Managing...


  • Gurugram, India Hogarth Studios Full time

    What will you do?Business Analysis & advising on key Marketing campaigns and initiatives.Suggesting suitable Target Audience and assisting in Content DevelopmentDirectly responsible for on-boarding new service offering in the Market and providing training. End to End Project Management.Liaison between the field marketers and the execution team.Managing area...


  • Gurugram, India Hogarth Studios Full time

    What will you do?Business Analysis & advising on key Marketing campaigns and initiatives.Suggesting suitable Target Audience and assisting in Content DevelopmentDirectly responsible for on-boarding new service offering in the Market and providing training. End to End Project Management.Liaison between the field marketers and the execution team.Managing area...


  • Gurugram, India NeoRipples Pvt. Ltd. Full time

    Company DescriptionNeoRipples Pvt. Ltd. is a new age Design & Digital solutions agency with HO in Gurugram & Sales office in US (Texas). We merge creativity with strategy to craft unforgettable brand experiences that resonate and inspire audiences worldwide. Our in-house services include creative asset creation, social media marketing, Google & Meta Ads,...


  • gurugram, India Orange Business Full time

    Role PurposeAs a contract manager, you will effectively manage relationships with assigned Global System Integrators (GSIs) for contract-related matters, with a motto: put our strategic IT outsourcing contracts under control and optimize their value.This includes negotiating/analyzing contracts and pricing terms in collaboration with buyers, managing...

  • Cts - Managed Services

    6 months ago


    Gurugram, Haryana, India Kyndryl Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...


  • Gurugram, India Orange Business Full time

    Role Purpose As a contract manager, you will effectively manage relationships with assigned Global System Integrators (GSIs) for contract-related matters, with a motto: put our strategic IT outsourcing contracts under control and optimize their value. This includes negotiating/analyzing contracts and pricing terms in collaboration with buyers, managing...