Cts - Managed Services

6 months ago

Gurugram Haryana, India Kyndryl Full time

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Client Technical Solutioner - CTS is Kyndryl’s key interface to the clients to understand the business requirements related to Infrastructure Managed Services covering management domains such as Private / Public Cloud management, Network management, End User Services / Digital Workplace Services, Asset Management, IT Service Management (Service Desk / Incident / Problem / Change / SLA / SLO / KPI etc) This requires consultative pre-sales engagements with the client with the Client to architect the solution.

Job role requires sound technical knowledge, proven business acumen and differentiating client interfacing ability. Consultant is required to anticipate, create and define an innovative technical solution which matches customer’s needs and IBM’s tactical and strategic requirements.

Join us as a Client Technical Solutioner at Kyndryl and unleash your potential to shape the future of technical solutions while enjoying a stimulating and rewarding career journey filled with innovation, collaboration, and growth.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience

IT Managed Services for Hybrid Cloud / Public Cloud landscape.

Managed Services for Hybrid Cloud / Public Cloud / Application landscape.

50%
- Deep understanding of various legacy Data Center /Hybrid Cloud infrastructure / Hyperconverged infrastructure / Public Clouds /Cloud Native elements from a Managed Services context such as management of - Server, Storage, DB, Middleware, RTO, RPO, HA, Backup, firewalls, switches routers.
- Understanding of various Hyper-scalers/ Public Cloud Services /Cloud Native elements from a Managed Services context such as management of - Cloud native services, landing zone/elements, Compute/storage instances, Cloud Native administration /security/optimization.
- Proven understanding & experience of various IT Managed Services aspects such as Service Window, Availability SLA, Incident SLA, SLO, KPI.
- Experience of solutioning Shared Service Model / dedicated on-premise solution model.
- Knowledge in Automation - IPsoft, Ansible, AIOps for operational optimization for Hybrid Cloud / Multi-Cloud environments.
- Knowledge of new age Hybrid Cloud, multi-cloud and Containers/kubernetes platforms operations and management and tools/service management framework.
- Knowledge in security managed services for technologies deployed in Data Center and Cloud native

Managed Services for End User / Digital Workplace
- Deep understanding of today’s Digital Workplace Solution & End User Services solution and service desk solutions
- Digital experience management, workflow orchestration, Digital workplace analytics and insights, workplace and service desk automation
- Proven experience of solutioning Digital Workplace Support solution covering multi-location on-premise / on-call support models.
- Proven experience of solutioning complex Service Window & SLAs for Incident, Change, On-call, AMC, Vendor Management etc.
- Deep understanding of Asset Management, Patch Management solutions.
- Deep understanding of service desk solutions & related KPIs of Response, Resolution, MTTR etc.
- Deep understanding of automation, cognitive & self heal, self help solutions and integrating the productivity & efficiency benefits of these components in the overall solution.
- Workflow orchestration and Digital experience management
- Experience in End user computing solutions like VDI, Mobility/MDM, unified end point management, workplace transformation etc.

Preferred Skills and Experience
- Experience in a consulting or advisory role, where you have provided strategic guidance and solutions to customers, can be beneficial
- Knowledge of designing architectures for cloud environments, hybrid infrastructure, and integrating diverse systems
- Experience in supporting sales efforts by collaborating with the sales team, preparing sales

  • Cts - Managed Services

    6 months ago

    Gurugram, Haryana, India Kyndryl Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • EXC Managed Services

    2 weeks ago

    Gurugram, India EXC MANAGED SERVICES Full time

    Job Title: Assistant Manager - Finance OperationsJob Category: Finance Location: Gurgaon, Haryana, IndiaTravel Required: YesPosition Type: Full timeJob Description:COMPANY OVERVIEW:EXC Managed Services is a premier operations platform exclusive to ElevenX Capital. EXC Managed Services is designed to drive value creation by providing a-la-carte managed...

  • Cts - Tools/automation & Ai

    7 months ago

    Gurugram, Haryana, India Kyndryl Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • EXC Managed Services

    2 weeks ago

    Gurugram, India EXC MANAGED SERVICES Full time

    EXC Managed ServicesJob Title: Finance ControllerJob Category: FinanceLocation: Gurgaon, Haryana, IndiaTravel Required: YesPosition Type: Full timeJob Description:COMPANY OVERVIEW:EXC Managed Services is a premier operations platform exclusive to ElevenX Capital. EXC Managed Services is designed to drive value creation by providing a-la-carte managed...

  • EXC Managed Services

    2 weeks ago

    Gurugram, India EXC MANAGED SERVICES Full time

    Job Description:- This position, directly reporting to the FP&A Manager, supports C-level management and drives critical decision making for the business related to FP&A, consolidation, working capital management, sales commission reporting, and strategic growth objectives, including add-on acquisitions and integration execution. - This an excellent...

  • Emc Documentum

    4 months ago

    Gurugram, Haryana, India vega consulting Full time

    **Experience**: - Two (2) years of experience within the last three (3) years in cloud development and Rest API Web Services. **Skills**: - Working with OpenText Documentum 21.X, 23.X and 24.X software and components in Linux environment; xCP; D2; Brava; CTS; Rest API Web Service; DFC; Java; Intelligent Capture...etc. - Working with end-users/customers...

  • Ct Packaging

    6 months ago

    Gurugram, Haryana, India Sun Pharmaceutical Industries Ltd Full time

    **Job summary** - Understanding of pharmaceutical packaging materials, components, machines and packaging processes. - Understanding of test procedures and critical attributes of packaging items. - Understanding of container-closure system, pack configuration and shop floor activities. - Adequate knowledge of preparation of packaging documents, packaging...

  • Sme - Azure Managed Services

    3 months ago

    Gurugram, Haryana, India Semperfi Solutions and Services Full time

    **Key Result Areas** **Responsibilities** - Manages overall personnel, performance, daily operations and discipline of self - Drive specific improvement projects as required by Management Team from time to time - Be accountable and responsible for actions taken by self and Team - Take ownership of tasks assigned - Providing training to new and existing team...

  • Customer Service Executive

    6 months ago

    Gurugram, Haryana, India IPA Indus Parking Services Full time

    Indus Parking Services (IPS) is an emerging parking enforcement company located in the heart of Gurugram, India. We are a team of focused, determined, and enthusiastic professionals with expertise in managing parking spaces. We can deter unauthorized parking in commercial property, residential areas, and other places. Indus Parking Services takes care of the...

  • Hcb - na Valuation - Sme

    1 month ago

    Gurugram, Haryana, India WTW Full time

    **Description**: As a Retirement Actuarial Analyst, you will contribute to a range of client projects within an internal service center for the US Retirement Line of Business. You will provide a detailed technical review of work performed by analysts and work with the Team Leader to manage projects ensuring they meet or exceed timing and quality...

  • Voice Process

    7 months ago

    Gurugram, Haryana, India Talent Futures services Full time

    *Hiring for Customer service executive* *5 females and 1 male* *Location Gurgaon near mg road metro station* *5 days working* *Day shift* *Salary max 4.5lpa* *Face to face interview* *Graduate fresher with excellent English* 1. *1 - 3 yrs of Experience in CCE role. We are also open for bright and smart fresher’s with Excellent Communication...

  • Customer Service Executive

    6 months ago

    Gurugram, Haryana, India AK Global Management Services Full time

    Associate will be responsible for handling incoming and outbound calls from customers/Patients. - Answer calls professionally and provide information about sales inquiries, services, and products. - Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the software. -...

  • Junior Customer Service Executive

    3 months ago

    Gurugram, Haryana, India IPA Indus Parking Services Full time

    Indus Parking Services (IPS) is an emerging parking enforcement company located in the heart of Gurugram, India. We are a team of focused, determined, and enthusiastic professionals with expertise in managing parking spaces. We can deter unauthorized parking in commercial property, residential areas, and other places. Indus Parking Services takes care of the...

  • Customer Service Manager

    4 months ago

    Gurugram, India Orange Business Services Full time

    about the role To have overall accountability for the Quality of solutions provided to multinational Customers. (measure service provided against defined Service Level Agreements) Service Level Management Prepare and publish Program Plan (including Program Structure / Roadmap / Governance Matrix) of Customer Service Strategy; ensure all internal...

  • Associate Mps

    7 months ago

    Gurugram, Haryana, India Stryker Corporation Full time

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: **Who we want**: - Hard-working winners....

  • SAP Solution Manager Engineer

    4 days ago

    Gurugram, India McCain Foods Full time

    JOB PURPOSE:As the SAP Solution Manager Engineer and Basis architect, you will be responsible for technical architecture, operations, and strategic planning of our SAP Solution Manager environment. You will be a Solman expert to collaborate with key stakeholders and ensure the successful implementation, maintenance, and optimization of Solution Manager...

  • SAP Solution Manager Engineer

    5 days ago

    Gurugram, India McCain Foods Full time

    JOB PURPOSE: As the SAP Solution Manager Engineer and Basis architect, you will be responsible for technical architecture, operations, and strategic planning of our SAP Solution Manager environment. You will be a Solman expert to collaborate with key stakeholders and ensure the successful implementation, maintenance, and optimization of Solution Manager...

  • Customer Service Representative

    6 months ago

    Gurugram, Haryana, India HIRD SERVICES PVT. LTD. Full time

    Location - Udyog Vihar, Sector 20, Gurugram - Graduation Mandatory - Experience - Freshers to 4 Years - Process - International Voice Process - Cab Drop Facility Provided. **RegardsRoles and Responsibilities**: Maintains quality service by enforcing quality standards, analyzing, and resolving client's problems, andrecommending system improvements. Defines...

  • Customer Service Representative

    2 weeks ago

    Gurugram, Haryana, India Smartedge IT Services Pvt Ltd Full time

    Graduate in listed discipline (BA, B.Com, BCA aggregate marks of>=55% ( No Gaps / Failure throughout Graduation) - Work Experience of 4 - 6 years for International Customer Service “Voice” - Prior Customer Service experience would be preferred - Excellent verbal and written communication skills with least grammatical errors - Basic computer operating...

  • Managed Services Project Associate

    6 months ago

    Gurugram, Haryana, India SHL Full time

    **Vacancy Name** - Managed Services Project Associate **Requisition No** - VN3114 **Time Type** - Full Time **Location** - Gurgaon Office **Additional Location** **Country** - India **Say yes to a better tomorrow! SHL, People Science. People Answers.** Are you ready to be the backbone of SHL's Managed Service Project Management Team? Ever wondered...