Senior Delivery Manager

7 days ago

Bengaluru, India HTC Global Services Full time

Senior Delivery Manager

Experience: 15+ years

Location: Chennai/Bangalore

Notice Period: Immediate to 15 days


Job Description:

We are seeking an experienced and highly skilled Senior Delivery Manager to join our team. As a Senior Delivery Manager, you will be responsible for overseeing the delivery of services to our clients, ensuring high-quality service levels, and maintaining strong client relationships. With your extensive experience in service delivery management, you will play a vital role in driving operational excellence and ensuring customer satisfaction.

Responsibilities:


  • Manage Service Delivery: Oversee the end-to-end delivery of services to clients, ensuring timely and efficient execution of projects, and meeting service level agreements (SLAs).
  • Should have managed large transformation implementations in digital space, Strong technical exposure on Microsoft Technologies or Java Stack, Have good appreciation on - Cloud environment - Azure, AWS, Knowledge in CI/CD and DevOps toolchain including Azure DevOps, Jira,, Experience in Waterfall and Agile POD delivery models
  • Risk Management: Identify and mitigate potential risks and issues associated with service delivery, implementing appropriate risk management strategies and contingency plans.
  • Continuous Improvement: Drive continuous improvement initiatives by implementing best practices, leveraging technology, and optimizing processes to enhance service delivery effectiveness and efficiency.
  • Client Relationship Management: Develop and maintain strong relationships with key clients, serving as the primary point of contact for escalated issues, providing regular updates, and addressing any concerns or inquiries.
  • Operational Excellence: Continuously monitor and analyze service delivery processes, identifying areas for improvement, and implementing strategies to enhance operational efficiency and effectiveness.
  • Team Leadership: Lead a team of service delivery professionals, providing guidance, support, and mentorship to ensure the team's success. Foster a collaborative and positive work environment.
  • SLA Compliance: Ensure that service delivery meets or exceeds agreed-upon SLAs, proactively addressing any potential deviations or challenges and taking corrective actions as necessary.
  • Performance Reporting: Prepare and present regular performance reports to stakeholders, highlighting key metrics, achievements, challenges, and recommendations for improvement.
  • Contract Management: Collaborate with the legal team to review, negotiate, and finalize contracts, ensuring alignment with service delivery capabilities and client expectations.
  • Stakeholder Collaboration: Collaborate with cross-functional teams, including sales, operations, and technical teams, to ensure alignment of service delivery with overall business goals and objectives.


Interested candidates please do share your updated CV with nivetha.harikrishnan@htcinc.com along with below mentioned details:


Rel. Exp. as a Service Delivery Manager:

Notice Period:

CTC:

E.CTC:

Current Location:

Preferred Location:

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