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Senior Delivery Manager

3 months ago


Bengaluru, Karnataka, India Clarivate Full time

We are looking for a Senior Delivery Manager to join our Delivery Management Team in Bangalore, India. This is an amazing opportunity to work with multiple development teams across the business to manage and drive key initiatives. As a Senior Delivery Manager, you will effectively and independently manage end-to-end medium to large-size projects (effort range of hundreds of person-days) by planning, executing, collaborating and managing stakeholders. At times, you may be asked to work closer with one to two development teams striving to improve the flow of work on the team, track issues, dependencies, risks and drive continuous review and improvement.

The Delivery Manager skillset includes a good understanding of technical practices, the software delivery lifecycle, Agile/Lean schools of thought and how to use metrics to drive change.

About You – experience, education, skills, and accomplishments

Bachelor's degree in any field At least 4-6 years of experience coming from either: Project Management knowledge and experience, including Agile methodologies, demonstrated as part of/within current/previous role(s) and/or Good exposure to technology and software development environments (you have worked within the Software Development Life Cycle). At least 4-6 years' experience in communications which are proactive, professional, helpful, and polite in tone. Your comms style, both spoken and written, is clear and concise. You improve how your team writes up tickets and projects. Your reporting is timely, accurate, clear and data-driven. You have years experience communicating with Business Unit director level stakeholders. Must be able to facilitate and manage discussions, including technical discussions, within your multidisciplinary teams and up/downstream of them. At least 4-6 years' experience working with team(s)/project(s) that have a well-understood approach to planning and forecasting at both ticket and project level. At least 4-6 years' experience as a good listener with strong mediation and relationship-mending skills who can identify issues in the team dynamics and skill-sets, and can rectify them. At least 2-3 years experience with Jira, Confluence, and Microsoft Teams.

It would be great if you also had . . .

Understanding/exposure to Agile transformation within organization. Exposure working with multi-cultural, global, and remote teams along with ability to adapt to change. Working with development teams on daily basis. Detailed knowledge of software development/delivery lifecycle (SDLC) & agile best practices (like DevOps, BDD, CI/CD, ...). You are fluent in understanding, measuring, and improving outcome metrics of the team and are hands-on with Jira and project & board administration. PMP certification would be a plus.

What will you be doing in this role

You are familiar with the main schools of thought in Agile/Lean and can select/combine practices from various sources in your team(s) to meet team's requirement & style. This approach balances sensibly between up-front and as-you go planning, makes trade-offs & assumptions clear, and is centered on driving measurable outcomes at both strategic and tactical levels. Your reporting is timely, accurate, clear and data driven. Your stakeholders always know what is going on in your team and what they need to do. You ably facilitate and manage discussions and organize efficient, purposeful, and well-written meetings, including technical discussions, within your multidisciplinary teams as well as up/downstream dependent/contributing teams. You actively manage the partnership of Tech and Product, and are a valued escalation point for any team member and can resolve issues within your team. You drive your team to deliver value, improve the flow of work & delivery of output/outcomes; and reduce the bottleneck & minimize waste. You proactively understand & manage your teams'/projects' risks, issues & dependencies. Your team(s)/project(s) have a well-understood approach to prioritization, scoping, decision-making, planning & forecasting at both ticket & project level. Your teams have a clear & continuous improvement cycle, with a measurable history of proactively engaging with and improving their most pressing problems; the Delivery Manager will often lead in pushing for change outside their team(s) /project(s) where it is necessary.

Products/Projects you will be working on

You will be a part of the Delivery Team and potentially work with any of the Intellectual Property development teams/projects.

About the Team

As a principal team (line hierarchy org / functional BU) you will be part of and report into Delivery Management Team. In a matrix organization, you may be assigned to one or more Delivery Teams (Teams working on building a software product and inclusive of all required functions) based on the requirements and business priorities, or working across multiple teams on projects.

Hours of Work

40-hours per week, permanent full-time position. Two days in office, per week.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.