ITSM Admin/developer
2 days ago
Key Responsibilities
- Performs Configuration/Customization of the HaloITSM system, including creation workflows
- Builds service request fulfilment workflow from customer requirements including service requests, and tasks using workflows, and automations.
- Performs integrations and process automation using Orchestration, Web Services, REST API calls, etc.
- Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation
- Load, manipulate and maintain data between HaloITSM and other systems as needed
- Work with business liaison to generate dashboards, service portal, performance analytics data collectors and reports as needed
- Must analyze and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the HaloITSM releases
- Performs system and integration testing with sample and live data
Skills And Attributes For Success
- Authentication protocols such as Active Directory / LDAP or Azure
- Disciplined Agile Delivery software release build/deploy processes.
- Integrating with internal and external applications and systems
- JavaScript, HTML, Angular JS and good web design practices
- Experienced in Advanced SQL query for the reporting.
- HaloITSM or other similar ITSM tools implementation experience
- Implementation experience on any of the following applications like HR Case Management, GRC, GTC, SecOps, ITSM, PPM, CMDB, ITOM, MDM.
- Implementation experience on Analytics.
- Knowledge of digital technologies like Machine learning, AI, IOT, Blockchain
To qualify for the role, you must have
- College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
- Approximately 5 to 9 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period
- ITIL foundations certification a plus
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