Servicenow itsm specialist

12 hours ago

India Unikomm Full time

Unikomm is looking for a highly skilled Service Now ITSM Specialist to join our Team Uni Komm, a cutting-edge digital transformation firm based in Riyadh and an esteemed Elite Partner of Service Now, invites applications for a full-time position as a Senior Service Now Consultant. Company Overview : Since 2014, Uni Komm has led the charge in digital transformation as the first certified Saudi partner of Service Now Inc. Our commitment to excellence extends to being the exclusive partner in the GCC offering in-country Service Now cloud services. Dedicated to empowering premier organizations in Saudi Arabia and the Middle East, we specialize in refining and enhancing IT and business operations, driving efficiency, reducing downtime, and optimizing costs. Uni Komm stands ready to deploy and leverage Service Now technology, manage end-user services or data centers, and tackle IT, Customer Service, GRC, and broader business challenges. Role Description: We are looking for a highly skilled Service Now ITSM and Integrations Specialist to join our dynamic IT team. In this role, you will be responsible for developing, implementing, and supporting Service Now ITSM modules, along with building integrations between Service Now and other enterprise systems. Your expertise will drive the smooth and efficient functioning of our IT services and enhance the Service Now platform's capabilities to meet business needs. Key Responsibilities: Service Now ITSM Development: Configure and customize Service Now ITSM modules, including Incident, Problem, Change, Request, Knowledge, and CMDB. Implement and maintain best practices in IT Service Management using Service Now’s platform. Design, configure, and develop new workflows, business rules, UI policies, client scripts, and UI actions for Service Now ITSM. Service Now Integrations: Design, develop, and implement integrations between Service Now and other third-party applications using REST, SOAP, and custom APIs. Work with external and internal stakeholders to ensure seamless data exchange and process automation. Ensure integrations align with industry standards and security protocols. Platform Maintenance & Support: Perform platform upgrades, patching, and maintenance activities for Service Now. Troubleshoot issues and provide advanced support for Service Now ITSM-related incidents and requests. Ensure optimal platform performance and reliability. Collaboration & Stakeholder Management: Collaborate with cross-functional teams including IT Operations, HR, Security, and external partners to enhance and optimize Service Now processes. Provide consultation to business stakeholders on Service Now ITSM and integration solutions. Lead and participate in Service Now platform improvement projects from design to deployment. Qualifications: Education: Bachelor’s degree in Computer Science, Information Technology, or related field (preferred). Experience: 3-5 years of experience working with Service Now, specifically ITSM modules. Proven experience in designing and implementing Service Now integrations using REST/SOAP APIs and other integration tools. Experience with Java Script, Angular JS, or other programming languages. Strong knowledge of ITIL frameworks and IT Service Management best practices. Certifications: Service Now Certified System Administrator (CSA) (required). ITIL Foundation certification (preferred). Service Now ITSM Implementation certification (preferred). Skills & Competencies: Deep understanding of Service Now ITSM, including Incident, Problem, Change, and Request Management. Strong troubleshooting and debugging skills in Service Now and integration technologies. Excellent communication skills to interact with stakeholders, gather requirements, and propose solutions. Ability to work independently and manage multiple tasks and projects simultaneously. Preferred Qualifications: Experience with additional Service Now modules such as ITOM, ITBM, or Sec Ops. Knowledge of cloud services and infrastructure (AWS, Azure) is a plus. Familiarity with Service Now Scoped Applications.

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