Advance CRM Product Manager

1 month ago


Gurugram, India Kia India Full time

Job Responsibilities- Advance CRM Product Manager

  • Align & gather business requirements from Kia India stakeholders related to CRM digital platforms & related process improvements.
  • Administers and configures the CRM system to fit the organization's needs
  • Well verse with Automobile Dealer Operation Structure
  • Creates reports and dashboards to analyze customer data
  • Analyzes customer data to identify trends and highlight core business team
  • Strong analytical and problem-solving skills to identify areas for improvement and develop solutions
  • Support function of defining actionable strategies for improving customer relationships and overall business performance.
  • Manages user access and permissions within the CRM
  • User onboarding and training on the CRM system


Required Qualifications

  • B. Tech/ BE/ MBA
  • Data Analyst certification will be added advantage


Required Skillsets

  • 5 ~ 8 years of experience in creating and managing Customer Relationship platforms analytics
  • Familiarity with common CRM metrics like customer acquisition cost (CAC), customer lifetime value (CLTV), and churn rate.
  • Ability to translate data analysis results into clear narratives that can be used to inform business decisions and drive customer-centric strategies.
  • Energetic, self-motivated, service attitude, good planner & strong implementer
  • Good interpersonal skills in terms of dealer management, staff handling
  • Good presentation skills & proficiency in MS Office


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