Advance CRM Project Manager

1 month ago

Gurugram, India Kia India Full time

Roles & Responsibilities-Advance CRM Project Manager

  • Align & gather business requirements from Kia India stakeholders related to CRM digital platforms & related process improvements.
  • Define roadmap, vision and strategies to enhance customer engagement and brand connect via digital channels as per evolving business requirements.
  • Plan, align & deploy enhancements and cross platform integrations for existing CRM platforms in
  • Co-ordination with business stakeholders.
  • Collaborate with business teams and technical partners for managing day-to-day operational tasks.
  • Monitor and track platform utilization and performance using key performance indicators (KPIs) and recommend data-driven improvements.
  • Plan and lead initiatives as needed to meet, maintain and exceed defined business KPI’s.
  • Ensure seamless operation of digital platforms and provide expeditious resolutions as required.
  • Stay up to date on the latest CRM industry trends, platforms/technologies and best practices.


Required Qualifications- B. Tech/BE/MBA


Required Skillsets

  • 5 ~ 8 years of experience in creating and managing Customer Relationship platforms as well as
  • digital customer facing platforms
  • Experience with programming principles, development frameworks, version control systems and UI/UX design principles preferred.
  • Energetic, self-motivated, service attitude, good planner & strong implementer
  • Good interpersonal skills in terms of dealer management, staff handling & customer grievance
  • management
  • Good presentation skills & proficiency in MS Office

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