Sales Engineer
1 month ago
About JumpCloud
Do you enjoy solving challenging problems using the latest technologies within a great team? Is knowing your work will be highly visible and mission critical a key component for the next step in your career? At JumpCloud, we’re looking for best-in-class talent to help define the future of modern identity and device management from the ground up.
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply conditional access controls based on Zero Trust principals. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including Cars.com, Grab, ClassPass, Uplight, Beyond Finance and Foursquare. JumpCloud is backed by BlackRock, General Atlantic, OpenView, and Foundry Group.
About the Team:
The Pre-Sales Engineering team is rapidly expanding to support our sales functions and equip our salespeople with the technical resources they need to help drive revenue growth. The Pre-Sales Engineering team is responsible for providing technical expertise and consulting to organizations during their evaluation and to help show the value of JumpCloud solutions.
What you’ll be doing:
- Acting as the technical trusted advisor to provide consultative support for organizations evaluating the JumpCloud platform
- Providing tailored product demonstrations
- Uncovering customer pain points and challenges and aligning JumpCloud solutions to those challenges
- Support direct and partner sales teams with product related questions and skill development
- Building relationships with partners through technical enablement and co-selling
- Assist prospects with setup and configuration of free trials
- Provide technical Q&A to prospects as they progress through trial
- Assess prospect readiness to enter a formal sales cycle
- Understand implementation best practices to advise on the quickest customer time to value
- Identify common technical issues and themes that could be addressed through product development, automation and/or self-serve
- Provide evaluation framework for prospects to follow in their POC
We’re looking for:
- Excellent written and verbal communications skills
- Ability to make the complex simple
- Comfortable speaking with technical evaluators and IT leaders, and adjusting talk-track to match the audience
- Desire and ability to learn new complex concepts
Preferred Qualifications:
- 4+ years experience in a technical Sales Engineering or similar role
- Strong knowledge of Cloud/SaaS technologies
- Strong understanding of Active Directory environments
- Understanding of network architecture
- Knowledgeable in industry standard authentication and authorization protocols e.g. SAML, OIDC/OAuth, LDAP, RADIUS
- Familiarity with MDM, RMM, or similar endpoint solutions
- Familiarity with MFA technologies such as TOTP, WebAuthn
- Experience configuring and deploying identity and/or directory solutions
- Experience with scripting languages, PowerShell preferred.
- Experience with both direct and channel/partner sales cycles
- Must be fluent professionally (written and spoken) and English
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