Senior Key Account Manager

4 weeks ago

South Delhi, India MAISON D'​ AURAINE Full time

Senior Key Accounts Manager

About the organization:

MAISON D' AURAINE is a conglomerate with a portfolio of premium brands in hair, beauty, and personal care. We started our journey in 2014 by partnering and launching "Gkhair" in India and over the course of the last 10 years, we have cemented our position as the leader in this category servicing 15000 salons across 300 cities of India. Gkhair, pH, & Keune are our three primary brands today but we are launching many more exciting products and brands this year. The company's detailed logistics footprint, automated business practices, round-the-clock service support, innovative marketing strategies, and in-depth research have helped it establish a leadership position in the industry. MAISON D' AURAINE strives to nurture hair and skin care business experts in the country by providing world-class education and services in collaboration with global trendsetters and artists.

The company has also set up its own state-of-the-art R&D & manufacturing facility in Gurgaon, India which focuses on innovating science behind beauty and curating homegrown brands coming out of India for global markets. Sustainability & clean beauty are the key principles driving innovation & development of new brands in the organization.

The group also has a flourishing tech arm called "ALT tech" where the dynamic & talented team of engineers & product owners are developing new-age websites, digital commerce-focused marketplaces, android and Ios apps, ERP & CRM solutions for Beauty & other industries.

Join us today to be a part of the New Age Beauty Revolution coming out of India


Overview:

As a Senior Key Accounts Manager, you'll be responsible for nurturing and expanding relationships with our key clients. Your primary goal will be to maximize sales opportunities, strengthen client loyalty, and drive business growth within the sector. You'll collaborate closely with internal teams to develop strategies, execute plans, and ensure exceptional service delivery to our key accounts.


Role & Responsibilities:

Key Account Management:

  • Develop and maintain strong relationships with key client’s industry.
  • Serve as the main point of contact for all key account inquiries, concerns, and requests.
  • Regularly engage with clients to understand their needs, challenges, and objectives.

Sales and Business Development:

  • Identify and pursue opportunities to grow revenue and market share within key accounts.
  • Develop tailored sales strategies and initiatives to meet account-specific goals.
  • Negotiate contracts, pricing, and terms to drive profitable business outcomes.

Strategic Planning:

  • Collaborate with cross-functional teams to develop strategic account plans aligned with company objectives.
  • Analyze market trends, competitor activity, and customer feedback to inform strategic decisions.
  • Identify new business opportunities and areas for growth within the sector.

Performance Monitoring and Reporting:

  • Monitor key account performance metrics, such as sales volume, revenue, and profitability.
  • Prepare regular reports and presentations for internal stakeholders, summarizing account performance and highlighting areas for improvement.
  • Utilize data and insights to optimize account strategies and drive continuous improvement.

Customer Relationship Management:

  • Ensure exceptional customer satisfaction by addressing inquiries, resolving issues, and providing timely support.
  • Proactively anticipate client needs and preferences to deliver personalized service and exceed expectations.
  • Act as a trusted advisor to key clients, offering product recommendations, industry insights, and strategic guidance.


Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proven experience in key account management, sales, or business development.
  • Strong understanding of trends, and consumer preferences.
  • Excellent communication, negotiation, and relationship-building skills.
  • Demonstrated ability to develop and execute strategic account plans.
  • Self-motivated and results-oriented, with a track record of exceeding targets and delivering exceptional customer service.


We offer:

  • Competitive salaries
  • Employee recognition program
  • Comprehensive insurance plan
  • Training & skills upgrading
  • Social events
  • Dynamic culture
  • Multi-Country Exposure


This position offers a dynamic opportunity to drive business growth, shape strategic initiatives, and cultivate long-term relationships within the haircare industry. If you're passionate about sales, client engagement, and the beauty sector, we'd love to hear from you

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