Senior Key Account Manager

3 weeks ago

New Delhi, India Vouchagram India Pvt Ltd Full time

Key Responsibilities:

Client Relationship Management:

· Build and maintain strong, long-lasting relationships with key clients.

· Serve as the primary point of contact for client inquiries, concerns, and escalations.

· Regularly engage with clients to understand their needs, address issues, and provide solutions.

· Conduct periodic business reviews to evaluate performance and identify areas for improvement or growth.

Account Strategy and Development:

· Develop strategic account plans aligned with company objectives and client goals.

· Identify opportunities for account expansion, upselling, and cross-selling of products or services.

· Collaborate with internal teams to customize solutions according to client requirements.

· Proactively identify market trends, competitor activities, and industry developments to anticipate client needs and stay ahead of the curve.

Revenue Generation:

· Meet or exceed sales targets by effectively managing existing accounts and securing new business opportunities.

· Negotiate contracts, pricing, and terms to maximize profitability while maintaining client satisfaction.

· Utilize a consultative sales approach to understand client challenges and offer tailored solutions.

Communication and Collaboration:

· Liaise between clients and internal teams to ensure seamless execution of projects and deliverables.

· Coordinate with marketing, product development, and customer support teams to address client needs and concerns.

· Provide regular updates to senior management on account status, sales performance, and market insights.

Requirements:

· Bachelor’s degree in business administration, Marketing, or related field (MBA preferred).

· Must have 5+ years of experience as a Key Account Manager, preferably in the Fintech/Payment, Gift Cards, Loyalty Programs, Channel Sales Programs, Corporate Gifting, Enterprise Account Management

· Demonstrated success in managing key client relationships and driving revenue growth.

· Strong negotiation, communication, and presentation skills.

· Excellent organizational and time management abilities.

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