Customer Success Executive

2 weeks ago

Noida, India Apeejay Stya Education (Svran Foundation) Full time

Stakeholder Executive @ Vjal Institute, Apeejay Stya Group


About Us:


The Apeejay Education, established by the leading Industrial House of Apeejay Stya in the year 1967, has built a rich heritage of nearly four and half decades in the field of quality education through a family of 29 institutions, i.e. 13 schools and 16 institutions of higher learning, in various states of the country, along with the Apeejay Stya University – India’s first Liberal Arts University focused on Technology & Research.

All Apeejay institutions are guided by the vision of the late Dr. Stya Paul, Founder and President, Apeejay Education Society, of ‘value-based holistic education, focusing on acquiring thinking skills and learning how to learn for life’ - a vision that is truly global, transcending the confines of state and country, and is drive by innovative techniques, progressive curricula and state-of-the-art infrastructure.


About Vjal Institute


The Vjal Institute is a pioneering organization dedicated to the advancement and dissemination of artificial intelligence knowledge. Through our comprehensive programs, workshops, and courses, we aim to empower individuals, businesses, and communities to harness the potential of AI. With a commitment to excellence and innovation, we provide our learners with the tools and resources they need to succeed in the rapidly evolving digital landscape.

Role Overview


As a Stakeholder Executive, you will be at the heart of ensuring that our customers have an exceptional onboarding and engagement experience. You will play a pivotal role in managing customer interactions, guiding them through our services and products, and ensuring their satisfaction and success. This position offers a unique opportunity to contribute to a socially impactful organization while advancing your career in the fast-evolving AI industry.


Key Responsibilities


  • Stakeholder Onboarding: Efficiently manage the onboarding process for new stakeholders, ensuring a seamless transition and setup of our services and products.
  • Stakeholder Engagement: Build and maintain strong, long-lasting stakeholder relationships. Act as the primary point of contact for all stakeholder account management matters.
  • Feedback and Improvement: Collect feedback from stakeholder on their experience and work closely with our product and service teams to refine and improve our offerings.
  • Success Planning: Develop success plans for stakeholder that outline their critical goals and metrics for success. Ensure these plans are in place and track customer progress.
  • Training and Support: Provide stakeholders with comprehensive training and support on our AI tools and resources, ensuring they maximize the benefits of our products.
  • Retention and Growth: Monitor stakeholder health indicators, develop strategies for retention, and identify opportunities for account growth.


Qualifications


  • Bachelor’s degree in Business Administration, Computer Science, Information Technology, or related field. An MBA or equivalent experience is a plus.
  • 3+ years of experience in stakeholder success, account management, or a similar role in the IT/IT Services or IT SaaS industry.
  • Strong understanding of AI technologies and their application in business contexts.
  • Excellent communication and interpersonal skills, with the ability to engage and build relationships with stakeholders at all levels.
  • Proven track record of managing stakeholder relationships, improving stakeholders' satisfaction, and achieving strategic objectives.
  • Ability to work flexibly and adapt to a fast-paced, evolving environment.


Benefits


  • Excellent growth opportunities in a leading AI-focused social impact organization.
  • Comprehensive health insurance coverage.
  • Business coaching and mentoring from industry experts.


Join Us


At The Vjal AI Institute, we’re more than just a workplace; we’re a community committed to making a difference. If you share our vision of a future where AI is accessible and beneficial to all, we’d love to hear from you.


Job Location: Greater Noida

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