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Customer Success Executive

2 months ago

Gurugram, India LetsDressUp (LDU) Full time

Job Description


Company Name – LetsDressUp

Location – Gurgaon

CTC – 3 LPA – 4 LPA

Job Type: Full-Time

Working hours- 10 AM to 7 PM

Experience: 6 months - 2 years

Job Title - Customer Success Executive


About us:

LetsDressUp (LDU) is building the most inclusive fashion company for women of Bharat. Our mission is to empower women to dress up in their size and their style in a sustainable manner. We are one of the fastest growing startups in India backed by top investors including Titan Capital, GVFL, IAN, Sequoia and multiple marquee angels in various capacities.


Job Overview:

As a Customer Success Executive, your primary objective is to ensure the satisfaction of our customers and empower the LetsDressUp brand. You will be responsible for guiding customers through their shopping journey, providing exceptional support on their queries, and building strong relationships to drive repeat purchases.


Key Responsibilities:

1. Customer Onboarding - Assist new customers in navigating our website, explaining our products, and encouraging them for their first purchase.

2. Customer Satisfaction - Provide timely assistance and resolution for any issues related to orders, shipping, or returns to ensure a seamless shopping experience. Make sure to close all the tickets promptly.

3. Discount Updates - Help the customers about our discounts going on the website.

4. Feedback Collection - Gather feedback from customers regarding their shopping experience, product satisfaction, and suggestions for improvement, and communicate insights to relevant teams.

5. Proactive Outreach - Reach out to customers proactively to address any potential concerns, offer assistance, and ensure their continued satisfaction which ensures the LDU brand loyalty keeps improving in the long run.

6. Retention Strategies - Develop and implement strategies to retain existing customers, such as loyalty programs, exclusive offers, and personalized communications.

7. Data Driven Approach – Make reports basis on your insights from the customers on the various aspects such as returns, exchange reason or any other query.

Data Analysis

Qualifications:

· Bachelor's degree in business, marketing, fashion or a related field (preferred).

· Experience in customer service, customer success, or sales, preferably in the e-commerce or fashion industry.

· Strong communication and interpersonal skills, with a customer-centric mindset.

· Ability to multitask, prioritizes, and manages time effectively in a fast-paced environment.

· Knowledge of e-commerce platforms, CRM systems, and customer support tools.

· Passion for fashion and a keen understanding of women's fashion trends and preferences.