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Customer Success Executive

1 month ago

gurugram, India Amply (backed by Google '23) Full time

Amply's no-code helps frontline teams convert paper/excel SOPs => app + dashboard in 15 mins ⚡


We're looking for someone who can quickly grasp customer requirements & implement proactive strategies for seamless onboarding experiences - goal's to help our customers utilise Amply's potential to the maximum.


Your creative approach to customer success will play a vital role in Amply's growth.


You'll be building & maintaining customer relationships on calls, e-meets, mails, CRM - and improve our customer outreach on a daily basis



Specs

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  • Role: Customer Success Executive
  • Location: Gurugram (in-office, not remote)
  • Mix of Engineering & Sales
  • Direct role with Founders



Responsibilities

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•⁠ ⁠Build strong relationships with customers to understand their needs & goals

•⁠ ⁠Collaborate with cross-functional teams to improve customer outcomes

•⁠ ⁠Identify and mitigate potential issues, escalating when necessary

•⁠ ⁠Develop and execute strategic success plans for key customers

•⁠ ⁠Provide training and support to ensure seamless onboarding

•⁠ ⁠Analyze customer data to inform success strategies

•⁠ ⁠Develop and maintain knowledge base resources



Requirements

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•⁠ ⁠Excellent communication, interpersonal, and problem-solving skills

•⁠ ⁠Ability to understand customer needs and tailor solutions

•⁠ ⁠Strong analytical and problem-solving skills

•⁠ ⁠Familiarity with CRM, customer success tools, and software applications

•⁠ ⁠Self-motivated and proactive with a customer-centric mindset



Further Incentives

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  • Learn how we built 0 => 1, scale 1 => 100
  • Set up growth strategy in new markets
  • Direct opportunity to drive next stage of product
  • Exposure to a dynamic growth-stage startup culture



Looking for passionate individuals.

Bless