Customer Service Associate
2 days ago
Grow Your Staff is looking for a Customer Service Associate for a custom apparel company from New York, USA. The position is a full-time remote opportunity.
The role will have excellent growth opportunities. You will work directly with the team based in New York.
Experience required: 2-4 years
CTC: INR 4-6 LPA
Location: Remote
Time: 6:30 PM to 3:30 AM IST (Monday - Friday)
Responsibilities
- Serve as the primary point of contact for customers, handling inbound calls, texts, and chats with professionalism and empathy.
- Actively listen to customer concerns, provide clear and timely solutions, and ensure a seamless resolution process.
- Collaborate with internal teams to address customer inquiries and resolve issues effectively.
- Maintain accurate and up-to-date records of customer interactions, feedback, and resolutions in the CRM system.
- Proactively identify and escalate complex issues to the appropriate teams while ensuring customer satisfaction.
- Build lasting relationships with customers by treating each interaction as an opportunity to create a positive and memorable experience.
- Stay updated on products, services, and policies to provide accurate and helpful information to customers.
- Monitor and analyze customer feedback to identify trends and suggest improvements to enhance the overall customer experience.
- Support team projects and initiatives aimed at improving processes and elevating the quality of customer service.
Qualifications
- Bachelor’s or Master’s degree in Business, or a related field
- 1–5 years of experience in customer service or a related domain
- 1 year+ of hands-on experience with help desk tools such as Zendesk
- Proficiency in handling both phone-based and chat-based customer service interactions
- Strong analytical and organizational skills
- Excellent verbal, written, and interpersonal communication skills
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