Relationship Manager

7 hours ago

Gurugram, India DBS Bank Full time

Job Description:

Trust, Associations, Societies & Clubs are the untapped segment in our existing system. This segment has the potential to contribute larger inflows on the liabilities front and requires an expertise to identify & source the relationships.With this TASC infrastructure being put in place, as a bank we would be able to garner a sizeable business that would contribute to the overall liabilities balance sheet of the bank.

This role will be a combination of both hunter & farmer with enough expertise on both the product & documentation.


Key Accountabilities:

  • Ensure stability of balances/income from existing set of clients and deepen the relationship along with NTB Clients.
  • Add value to the client and stay ahead of the competition by structuring and implementing innovative deals.
  • Activate various segments to acquire and deepen TASC clients including the branch, TR RM and PBs
  • Ensure training for account opening and BAU processes for various channels.
  • Use knowledge of various products for deal structuring.
  • Maintain relationships with Institutions to originate business.
  • Provide inputs and enable smoother processing of TASC account opening and BAU transactions


Job Duties & responsibilities:

  • Resource productivity, earmarked for TASC business.
  • Branch Activation – Creating the mindshare on TASC.
  • Acquiring new accounts (Current and Savings) from branch catchment area
  • Quality sourcing of TASC with multiple hooks.
  • Events to be organized in the Societies/Clubs/Apartments around the branch catchment.
  • Build strong relationship with internal teams to leverage existing relationships. Training the various channels and segments


Required Experience:

Minimum 2 to 3 years’ experience in the field of TASC & Govt. business.


Education / Preferred Qualifications:

Graduate/Postgraduate


Core Competencies:

  1. Sales & Networking Skills. Good Communication & Listening Skills
  2. Goal / Target oriented
  3. Good verbal communication skills


Technical Competencies:

  1. Banking knowledge
  2. Computer Skills and digital knowledge
  3. Good network in the market


Work Relationship:

  • Management of existing clients and prospects for acquisition and deepening of wallet share.
  • Close interaction with Branch Head, Branch Service and Operations team to ensure consistent delivery of volume and revenue targets.
  • Close and regular interaction with Personal Bankers through joint engagement with clients.


DBS India - Culture & Behaviors:

  • Performance through Value Based Propositions.
  • Ensure customer focus by delighting customers & reduce complaints.
  • Build pride and passion to protect, maintain and enhance DBS’ image and reputation.
  • Enhance knowledge base, build skill sets & develop competencies.
  • Execute at speed while maintaining error free operations.
  • Maintain the highest standards of honesty and integrity.

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