Relationship Manager

2 weeks ago

gurugram, India Coding Ninjas Full time

A little bit about us


Founded in 2016, Coding Ninjas is one of the largest online coding EdTech companies in India. Imparting knowledge is of utmost importance to us and it is our mission to bridge the skill gap between colleges and industry. We teach 50,000+ students annually through our online platform with an aim to help college students and working professionals upskill themselves for rewarding employment prospects.


Coding Ninjas was founded by Ankush Singla, Kannu Mittal and Dhawal Parate, dawning from an educational background of IITs and Stanford who bring onboard their rich working experience in companies like Amazon, Facebook, Cars24, and other top startups in India. As pioneers in EdTech, we are continuously working on curating student-centric learning programs and are progressing towards becoming the de facto coding education company in India.


The company has raised more than 22 Million USD till date and is a subsidiary of InfoEdge (Naukri.com, IIMJobs, Jeevansathi,etc.) with the latter, acquiring a majority stake in Coding Ninjas.


With our exhaustive learning programs, 1:1 mentor support for effective doubt resolution and over 400+ doubts being resolved per hour, our focus lies on crafting learning experiences that equip candidates with learning, application and demonstration of capabilities in the software development domain.


A Little bit about you.


The learning team of Coding Ninjas is looking to hire a full-time Relationship Manager who can positively influence our students and can guide and motivate them to complete their learning path smoothly.


Responsibilities:


  • The Relationship Manager is required to help students resolve their queries and ensure the learning experience is hassle-free. He / She should be patient, empathetic, and communicative.
  • Needs to maintain documentation of all queries, coordinate with internal teams for the queries and ensure that they are resolved in time.
  • Needs to build and maintain relationships with the student, understanding what they need to achieve their learning goals.
  • Needs to ensure that the feedback cycle of students is maintained and take actions based on the feedback.
  • Create and maintain trackers: track the student’s performance regularly. Guide the students to complete their schedule within a specified time frame.
  • The Relationship Manager will be required to communicate regularly with students via calls, messages and email.


Requirements:


  • Bachelor’s degree.
  • Must have Edtech Experience.
  • Excellent communication and interpersonal Skills
  • Excellent skills in MS Office, Documentation, Advanced Excel eg. VLookUp.
  • Customer Satisfaction Focus: Ability to listen and active problem-solving skills
  • Multi-tasking
  • Project management: Remarkable detail orientation for making accurate trackers
  • Database management: Quick query response and resolution.
  • Competent time management skills
  • Self-motivated

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