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Zscaler L2 Support Engineer

2 months ago

Pune, India Persistent Systems Full time

About Position:


We are looking for experienced Zscaler L2 Engineer with experience in Network Troubleshooting.


  • Role: Zscaler L2 Support Engineer
  • Location: Pune, Bangalore
  • Experience: 4 -8 Years
  • Job Type: Full Time Employment


What You'll Do:


  • Participate in a 24x7 Support Operation and 24x7 on-call rotation.
  • Hold daily/weekly get-well calls with customers with escalated issues.
  • Engage with customers on escalated support issues or critical customer situations.
  • Provide expert systems design, recommendations, and configurations Perform in-depth diagnostics and troubleshooting using networking tools Assist customers with testing or troubleshooting of networking or cloud service issues
  • Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering and Operations teams Maintain ticket database, logging issues and customer interactions Become a Zscaler cloud services expert through self-study, company training, and a desire to excel and become an expert.


Expertise You'll Bring:


  • Qualifications5+ years of hands-on support and networking experienced required bachelor’s degree in computer science, Computer Engineering, or equivalent advanced industry certifications.
  • Proven experience escalating technical customer issues Very strong verbal and written communication skills (English)Working knowledge of networking and security products and enterprise network infrastructure.
  • Must have experience with Zscaler (ZIA or ZPA, ZDX is a Plus) Strong knowledge of networking concepts and ability to troubleshoot complex networking issues across multiple OSI layers.
  • Must have experience with web technologies including HTTP, HTTPS, SSL Must have experience with Network Security (SSL/TLS, VPNs, Firewall, Proxy, IDS/IPS).
  • Must have knowledge of frameworks like: ZTNA, SASE and SSE. Authentication systems such as LDAP, MS AD etc.
  • Knowledge of protocols such as HTTP, SMTP, FTP, DNS Experience with operating systems such as Linux, Unix, and Free BSD is a plus Network troubleshooting experience
  • Familiarity with tools such as Ping, Traceroute, MTR, and Network Protocol Analyzers such as tcpdump, Wireshark.


Benefits:


  • Competitive salary and benefits package
  • Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
  • Opportunity to work with cutting-edge technologies
  • Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
  • Annual health check-ups
  • Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents


Our company fosters a values-driven and people-centric work environment that enables our employees to:


  • Accelerate growth, both professionally and personally
  • Impact the world in powerful, positive ways, using the latest technologies
  • Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
  • Unlock global opportunities to work and learn with the industry’s best


Let’s unleash your full potential at Persistent


“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”