Director, Operations

1 month ago

Pune, India Concentrix Full time

The Role:

We are looking for a seasoned healthcare professional for Pune location. The identified resource will be responsible to manage the overall operations program scope for our esteemed clients in Healthcare vertical. This is a key leadership role with P&L responsibility and will directly impact the growth trajectory of one of the most disruptive and fastest growing businesses of the company.

Essential Job Elements

P&L: Manage P&L of the business operations, including the development and execution of the overall business strategy.

Operations: Drive operational improvements for business vertical including optimizing resource allocation across teams, measuring progress against business goals.

Team management: Manage a large, high performance, global team. Improve organizational efficiencies, build scalable business processes and infrastructure. Help align delivery capability to pipeline demand. Design and run scaled operations with a data-oriented approach. Provide vision and leadership for business.

Strategy: Build strategy aligned with the growth objectives. Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, hiring, etc.).

Client Satisfaction: Ensure client satisfaction. Become ‘Voice of the Customer’ Establish strong relationships with clients.

Business Growth: Support business growth by collaborating with Sales & marketing across geographies.

Best practices: Develop and deploy best practices across healthcare offerings. Collaborate across domains to share and understand best practices and implement where applicable.

Innovation: Lead innovation & value add efforts between Clients and Concentrix.

Domain Capability: Strengthen domain capabilities.

Compliance: Ensure compliance with all Client regulatory requirements


PROFILE & EXPERIENCE

  • 16+ years of operations experience within a BPO with deep industry expertise in core Healthcare domain.
  • Successful track record in growing and inspiring large global teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members.
  • Proven ability to drive performance and grow businesses.
  • Experience in transformation through automation projects will be a significant advantage.
  • Experience with a matrix driven organization. Proven track record of building strong relationships with stakeholders.
  • Strong internal client-facing skills with excellent communication, negotiation and conflict management skills
  • Analytical acumen and the ability to streamline complex processes.
  • MBA/PG Degree

  • Director of Finance

    6 days ago

    Pune, India Hyatt Corporation Full time

    Director of Finance Hyatt Hyatt Pune IN - MH - PuneFinanceDirectorFull-timeReq ID: PUN001783Local Summary You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. To ensure the smooth and efficient operation...

  • Director of Human Resources

    3 hours ago

    Pune, India Hyatt Corporation Full time

    Director of Human Resources Hyatt Regency Hyatt Regency Pune IN - MH - PuneHuman ResourcesDirectorFull-timeReq ID: PUN001785Local Summary You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Director...

  • Assistant Director of Sales

    1 day ago

    Pune, Maharashtra, India Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Assistant Director of Sales

    1 day ago

    Pune, Maharashtra, India Conrad Pune Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Academic Director

    1 week ago

    Pune, India Times And Trends Academy Full time

    Title: Academic Director - Exclusive Opportunity for Ph.D. in Design Candidates!Are you a Ph.D. in Design with a passion for shaping academic excellence? Times and Trends Academy invites applications for the position of Academic Director, tailored exclusively for distinguished scholars in the field of design.Role Overview:The Academic Director will provide...

  • Academic Director

    5 days ago

    Pune, India Times And Trends Academy Full time

    Title: Academic Director - Exclusive Opportunity for Ph.D. in Design Candidates!Are you a Ph.D. in Design with a passion for shaping academic excellence? Times and Trends Academy invites applications for the position of Academic Director, tailored exclusively for distinguished scholars in the field of design.Role Overview:The Academic Director will provide...

  • Academic Director

    6 days ago

    Pune, India Times And Trends Academy Full time

    Title: Academic Director - Exclusive Opportunity for Ph.D. in Design Candidates!Are you a Ph.D. in Design with a passion for shaping academic excellence? Times and Trends Academy invites applications for the position of Academic Director, tailored exclusively for distinguished scholars in the field of design.Role Overview:The Academic Director will provide...

  • Delivery Director

    1 day ago

    Pune, India Incedo Inc. Full time

    Job DescriptionAs a Director of IT, you will be accountable for ensuring the quality, security, and efficiency of customer’s internal networks, cloud networking and hosting, identity and access management, cloud-based system and software administration, IT support, device management, and security architecture.Responsibilities/Skillsand execute a strategic...

  • Delivery Director

    1 day ago

    Pune, India Incedo Inc. Full time

    Job DescriptionAs a Director of IT, you will be accountable for ensuring the quality, security, and efficiency of customer’s internal networks, cloud networking and hosting, identity and access management, cloud-based system and software administration, IT support, device management, and security architecture.Responsibilities/Skillsand execute a strategic...

  • Delivery Director

    2 days ago

    pune, India Incedo Inc. Full time

    Job Description As a Director of IT, you will be accountable for ensuring the quality, security, and efficiency of customer’s internal networks, cloud networking and hosting, identity and access management, cloud-based system and software administration, IT support, device management, and security architecture. Responsibilities/Skills and execute a...

  • Assistant Director of Sales

    2 days ago

    Pune, India Hilton Full time

    Assistant Director of Sales (Mumbai)( Job Number: HOT0AC9J) Work Locations :Conrad Pune7, Mangaldas RoadPuneTBD With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us...

  • Engineering Director

    5 days ago

    Pune, Maharashtra, India Cognizant Full time

    Engineering Directors (AD), Portfolio Engineering Director (D), Engineering Delivery Partner (SD) orQualification:Technical degree & Masters in technical or business degree or equivResponsibility:Engagement Shaping *Ensure desired outcomes for the engagement are clearly defined and well understood by all parties. *Ensure outcomes are SMART (specific,...

  • Manager Operations

    5 days ago

    Pune, India ifm Full time

    JOB GOALS/ OBJECTIVES: This Job Specification is provided as guideline of main duties & focus for your work. These duties may change from time to time, in reaction to the company strategies, in consultation with your Manager. The main responsibility will be to manage day to day Finance & Operations departments (order processing & Logistics) for ifm...

  • Director of Finance, Shared Services Operations

    2 weeks ago

    pune, India DigiCert Full time

    ABOUT DIGICERT We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help...

  • Director of Finance, Shared Services Operations

    3 weeks ago

    Pune, India DigiCert Full time

    ABOUT DIGICERT We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help...

  • Assistant Sales Director

    1 month ago

    pune, India Faurecia Full time

    Job Description Position Description | Title: Assistant Sales Director Reports To: RBU Director / Business Unit Director Essential responsibilities and duties The Assisstant Sales Director leads the Sales Organization of a given Customer Business Unit (“CBU”), being responsible for the Sales development...

  • Assistant Sales Director

    1 month ago

    Pune, India Faurecia Full time

    Job Description Position Description | Title: Assistant Sales Director Reports To: RBU Director / Business Unit Director Essential responsibilities and duties The Assisstant Sales Director leads the Sales Organization of a given Customer Business Unit (“CBU”), being responsible for the Sales development for the whole Product...

  • 15h Left: Delivery Director

    20 hours ago

    Pune, India Incedo Inc. Full time

    Job DescriptionAs a Director of IT, you will be accountable for ensuring the quality, security, and efficiency of customer’s internal networks, cloud networking and hosting, identity and access management, cloud-based system and software administration, IT support, device management, and security architecture.Responsibilities/Skills- and execute a...

  • HR BusinessPartner Director

    4 days ago

    Pune, India Tenneco Full time

    Job Title: Director of Human Resources – Global Services (India) Location: India (Multiple Shared Services Centers) Overview: We are seeking an experienced Director of Human Resources to lead our Global Services functions in India, overseeing HR, IT, and Finance functions. The ideal candidate will have a proven track record in managing...

  • Associate Director

    2 days ago

    pune, India Centre for Learning Resources (CLR) Full time

    About Centre for Learning Resources (CLR)Centre for Learning Resources (CLR) is an Indian NGO founded in 1984 and based in Pune, legally registered as the Society For Education Improvement & Innovation (SEII). The CLR believes that all children and youth in our rural and urban communities, however disadvantaged, have a right to overall development and good...