15h Left: Delivery Director
4 weeks ago
As a Director of IT, you will be accountable for ensuring the quality, security, and efficiency of customer’s internal networks, cloud networking and hosting, identity and access management, cloud-based system and software administration, IT support, device management, and security architecture.
Responsibilities/Skills
- and execute a strategic and tactical roadmap for the IT team.- the Day-to-Day Operations for Service Desk/Helpdesk, IT Infra Supportand Apps Support-Service Desk, network and system infrastructure ensuring proper configuration, implementation, maintenance, and monitoring of security firewalls, sites/software, servers, data and file encryption, and internet connectivity- for SLA’s & KPI’s for Service Desk, IT Infra & Apps Support and Overall IT Operations- for Business/stakeholder relationship management- team members have clear, measurable goals, responsibilities, and performance standards.- mentorship and feedback to help the team excel.- in terms of best practice sharing, team building exercises, guidance, and mentoring team member- for upskilling / cross skilling team members- maintain and improve the networking architecture to business-critical cloud-based software measured by quality, consistency, and security.- security risks across threat vectors and lead projects, processes, and governance to mitigate risk.- for getting IT policies and procedures implemented that enable strong security and risk-management capabilities.- implement, and administer 3rd party software systems including identity and access management to meet corporate needs.- systems and processes for managing our physical and virtual IT infrastructure.- mentorship, hands-on training and enrich technical knowledge of our IT team.- fast response and resolution times while reducing tickets per employee by solving root causes, creating repeatable processes, and automating regular IT needs where possible e.g., airtight onboarding and offboarding, device provisioning and maintenance, and system access.- and implements improvement in ongoing support of the network, server, and communications infrastructure to ensure high performance of the IT department.- for Documentation, Left Shift of Operations, Automation & Other optimization / productivity lever- in implementing business continuity and disaster recovery within the IT department as well as the recommendation and implementation of new investments within the technology infrastructure.- the IT budget including managing vendor relationships and identifying cost-saving opportunities and investments.
Qualifications
- years of progressively increasing leadership responsibility in IT Operations and services areas that include delivery of cloud services- in industry-wide best practices for data security, cloud-computing, and information system management- years of experience as a director in an MIS role- years of experience as a director of security operations management experience preferred- formulating and implementing security policies and systems- excellence in setting customer service standards- ability to manage company-wide software and hardware budget- knowledge of all the following technologies:-- and Windows Operating Systems- 365- or other collaborative AV technology- GCP, Azure- Server 2016/ 2019- deep understanding of general IT processes for; on-boarding/ off-boarding, vendor management, procurement, inventory management, project management and security event monitoring- vulnerability detection and remediation experience- ability to coach and develop talent within IT- with IT Service Desk (Voice, Chat & Mail Support),IT Infrastructure Management (Servers, Storage, Virtualization, Network, Firewalls etc)- knowledge & experience in IT infra & Apps L1, L2 support (Operations)- with common information security management frameworks, such as International Standards Organization (ISO) 2700x,/the IT Infrastructure Library (ITIL) /Control Objectives for Information and Related Technology (COBIT) frameworks- to lead 25+ members team- with digital security including network security, risk management, data, and host security, identity management, cryptography, and public key infrastructure (PKI)
Education
Bachelor’s degree in Computer Science, Information Systems, or other STEM discipline.
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