Delivery Director

1 week ago

Pune, Maharashtra, India Incedo Inc. Full time

Job DescriptionAs a Director of IT, you will be accountable for ensuring the quality, security, and efficiency of customer's internal networks, cloud networking and hosting, identity and access management, cloud-based system and software administration, IT support, device management, and security architecture.


Responsibilities/Skillsand execute a strategic and tactical roadmap for the IT Day-to-Day Operations for Service Desk/Helpdesk, IT Infra Supportand Apps Support-Service Desk, network and system infrastructure ensuring proper configuration, implementation, maintenance, and monitoring of security firewalls, sites/software, servers, data and file encryption, and internet connectivityfor SLA's & KPI's for Service Desk, IT Infra & Apps Support and Overall IT Operationsfor Business/stakeholder relationship managementteam members have clear, measurable goals, responsibilities, and performance standards.mentorship and feedback to help the team terms of best practice sharing, team building exercises, guidance, and mentoring team memberfor upskilling / cross skilling team membersmaintain and improve the networking architecture to business-critical cloud-based software measured by quality, consistency, and security.security risks across threat vectors and lead projects, processes, and governance to mitigate getting IT policies and procedures implemented that enable strong security and risk-management capabilities.implement, and administer 3rd party software systems including identity and access management to meet corporate needs.systems and processes for managing our physical and virtual IT infrastructure.mentorship, hands-on training and enrich technical knowledge of our IT response and resolution times while reducing tickets per employee by solving root causes, creating repeatable processes, and automating regular IT needs where possible e.g., airtight onboarding and offboarding, device provisioning and maintenance, and system implements improvement in ongoing support of the network, server, and communications infrastructure to ensure high performance of the IT Documentation, Left Shift of Operations, Automation & Other optimization / productivity leverin implementing business continuity and disaster recovery within the IT department as well as the recommendation and implementation of new investments within the technology IT budget including managing vendor relationships and identifying cost-saving opportunities and investments.

Qualificationsyears of progressively increasing leadership responsibility in IT Operations and services areas that include delivery of cloud servicesin industry-wide best practices for data security, cloud-computing, and information system managementyears of experience as a director in an MIS roleyears of experience as a director of security operations management experience preferredformulating and implementing security policies and systemsexcellence in setting customer service standardsability to manage company-wide software and hardware budgetknowledge of all the following technologies:

and Windows Operating Systems365or other collaborative AV technologyGCP, AzureServer 2016/ 2019deep understanding of general IT processes for; on-boarding/ off-boarding, vendor management, procurement, inventory management, project management and security event monitoringvulnerability detection and remediation experienceability to coach and develop talent within ITwith IT Service Desk (Voice, Chat & Mail Support),IT Infrastructure Management (Servers, Storage, Virtualization, Network, Firewalls etc)knowledge & experience in IT infra & Apps L1, L2 support (Operations)with common information security management frameworks, such as International Standards Organization (ISO) 2700x,/the IT Infrastructure Library (ITIL) /Control Objectives for Information and Related Technology (COBIT) frameworksto lead 25+ members teamwith digital security including network security, risk management, data, and host security, identity management, cryptography, and public key infrastructure (PKI)

EducationBachelor's degree in Computer Science, Information Systems, or other STEM discipline.

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