Delivery Director
1 week ago
About FiunEx :
FiúnEx is a highly specialized profit improvement operation consulting and Engineering service firm, which has a proven track record in flawless execution of projects in over 25 countries.
FiunEx is looking for a Delivery Director who will be committed to supporting our rapidly growing business.
The purpose of this role is to ensure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner.
You can learn more about our services here: Delivering a WOW experience to the customers and the team, deciding, and implementing critical business decisions to make it happen.
- Responsible for the gross margin for the business unit.
- Building, managing, and expanding client relationships (new sales);
- Devise evaluation strategies to monitor performance and determine the need for improvements.
- Analyze customer's requirement, set delivery priorities, and make schedule adjustments to meet delivery goals.
- Collaborate with the customer on day-to-day work progress, issues, concerns, escalations and be the first point of escalation.
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.
- Responsible to oversee recruitment, hiring, training, and supervising delivery team members.
- Responsible for implementing OKR's for the business unit.
- Coach/Guide to help teams achieve their Goals/OKRs
- Ensure that team maintains high level of competence and operational excellence
- Responsible for negotiating contracts, delivery rates for new and existing customers.
- Responsible for scouting new business and negotiating contracts for allied services.
- Manage and control project financials, deliverable acceptance.
- Keep senior management informed with detailed and accurate reports or presentations.
- The Head of Delivery will be an escalation point and accountable for the service delivery of the business unit.
Skills Required:
- Understanding of agile, scrum, kanban
- Extensive background in managing and delivering complex projects throughout the project lifecycle
- Delivery Management objectives in Onshore & Offshore Model for multiple clients across the globe
- Project planning and progress monitoring, including budget control and milestone control
- Estimating, Budgeting, forecasting, and cost management for various projects
- Understanding of Account Receivable and Account Payable Processes
- Worked on tools like Jira, Smartsheet, MS Office Suite to manage the project deliveries
- Proficiency in leading both physical and virtual teams
- Experience in dealing with third party-provided services
- Ability to formulate and express ideas clearly and effectively in verbal and written presentations.
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
- Experience in providing accurate and regular reports to the management on the performance of the service delivery.
- Having a Startup mindset and experience of working in a Startup culture
- Experience of working with Small, Medium, and Large Corporate customers and related project management frameworks and techniques
- Experience of scaling technical teams up and down as per business need
- Experience of process management or ownership is preferred.
- Experience managing multiple projects simultaneously, facilitating status meetings, and presenting to large groups.
- Should be flexible to work in EST/ PST time zone with flexibility to cater to other time zones on a need basis
Qualifications:
- Minimum of 10 years of experience in owning and running Enterprise Delivery Organization.
- Minimum of 8 years of Project or Program Management experience.
- Should be a BE / BSc (Engg) / BTech from any Tier 1 Institution.
- Advanced data analytical skills
- Excellent English communication skills
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