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Application Support Engineer

2 months ago

Noida, India Coforge Full time

Job Title: Application Production Support

Skills: Application Support, .NET , Sql

Location: Greater Noida. (Work from Office)

Experience: 3-8 Years

Duration: Fulltime

Shift timings - EST (5:30PM - 2:30 AM IST)


Immediate joiners preferable.


We at Coforge are hiring Application Support Engineers with the following skillset.


  • 5+ years of experience in a technical support role, preferably with a focus on .NET applications.
  • Experience with troubleshooting application issues using debugging tools and techniques.
  • Working knowledge of ITIL service management principles.
  • Experience with incident management, problem management, and change management processes is a plus.
  • Experience with SQL Server and ability to write basic DML scripts (e.g., SELECT, UPDATE, INSERT, DELETE).
  • Analyze application logs and identify root causes of incidents.
  • Collaborate with developers to resolve application bugs and implement fixes. Document incidents, resolutions, and knowledge base articles.
  • Participate in incident escalation procedures as needed.
  • Maintain a strong understanding of ITIL principles and support processes. Identify opportunities for process improvement and automation within the application support function.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical audiences.
  • Ability to work independently and as part of a team.
  • Must have a bachelor's degree or equivalent.