Software Applications Support Specialist

3 weeks ago


Noida, India Optimum Info Full time
Job Title: Software Applications Support Engineer

At Optimum Info, we are committed to delivering innovative software solutions that empower our customers to excel in their industries. As a Software Applications Support Engineer, you will play a critical role in ensuring the seamless operation of our software applications, providing exceptional customer service, and driving business growth.

Key Responsibilities:
  • Receive and respond to customer inquiries and issues through our ticketing system.
  • Analyze and resolve technical issues, escalating complex problems to higher levels of support as needed.
  • Provide functional clarification and responses to customer queries, ensuring timely and effective issue resolution.
  • Document resolutions and contribute to the development of a knowledge base to support future issue resolution.
  • Collaborate with cross-functional teams to ensure effective issue resolution and customer satisfaction.
Requirements:
  • 1-2 years of experience in a professional services organization, with a focus on IT systems and customer-facing support.
  • Excellent written, presentation, and oral communication skills.
  • Ability to quickly learn and adapt to new software applications and technologies.
  • Experience with .NET framework, C#, jQuery, Bootstrap, and SQL Server, or web application testing.
  • Exposure to public cloud environments, preferably Azure.
  • Bachelor's degree in engineering, computer science, or a related field.
Desirable Attributes:
  • Knowledge of automotive sales and business processes.
  • Strong customer service orientation.
  • Analytical, troubleshooting, and problem-solving skills.
  • Ability to work in a team-oriented, collaborative environment.
  • Proficiency in MS Office tools, including Word, Excel, and PowerPoint.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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