Software Applications Support Specialist
3 weeks ago
At Optimum Info, we are committed to delivering innovative software solutions that empower our customers to excel in their industries. As a Software Applications Support Engineer, you will play a critical role in ensuring the seamless operation of our software applications, providing exceptional customer service, and driving business growth.
Key Responsibilities:- Receive and respond to customer inquiries and issues through our ticketing system.
- Analyze and resolve technical issues, escalating complex problems to higher levels of support as needed.
- Provide functional clarification and responses to customer queries, ensuring timely and effective issue resolution.
- Document resolutions and contribute to the development of a knowledge base to support future issue resolution.
- Collaborate with cross-functional teams to ensure effective issue resolution and customer satisfaction.
- 1-2 years of experience in a professional services organization, with a focus on IT systems and customer-facing support.
- Excellent written, presentation, and oral communication skills.
- Ability to quickly learn and adapt to new software applications and technologies.
- Experience with .NET framework, C#, jQuery, Bootstrap, and SQL Server, or web application testing.
- Exposure to public cloud environments, preferably Azure.
- Bachelor's degree in engineering, computer science, or a related field.
- Knowledge of automotive sales and business processes.
- Strong customer service orientation.
- Analytical, troubleshooting, and problem-solving skills.
- Ability to work in a team-oriented, collaborative environment.
- Proficiency in MS Office tools, including Word, Excel, and PowerPoint.
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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