Application Support Technician

1 week ago


Noida, Uttar Pradesh, India Ericsson Full time

About this opportunity

At Ericsson, we are committed to delivering innovative technology solutions that drive business growth. As an Application Support Engineer, you will play a critical role in ensuring the smooth operation of our software solutions.

Key Responsibilities

  • Coordinate, manage, and execute proactive and reactive maintenance activities that require a higher level of support.
  • Investigate, debug, and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
  • Contribute to meeting the SLAs and KPIs as applicable for our customers.
  • Handle calls/bridges for ongoing issues and update all stakeholders on progress/analysis/resolution.

You will bring

  • Degree in Software Engineering or similar.
  • Solid Linux/Unix handling knowledge.
  • Scripting (e.g. Shell, Python, Ansible).
  • Experience in container technologies e.g. Docker/Kubernetes.
  • Knowledge on Grafana, Elastic search is a merit.
  • Able to do standard configurational changes and regular application upgrades using SOP/MOP.
  • Meritorious is Oracle database experience.
  • Meritorious is to have demonstrated ability from Mobile Commerce, online banking, or the IT area of the financial sector that have worked in.
  • ITIL processes knowledge is a merit.
  • Knowing or having background in service operations (problem, event, incident mgmt.) and service transition (change and knowledge mgmt.).
  • Fluent in spoken and written English.
  • Exceptional communication skills, both written and verbal.
  • Excellent active listening skills.


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