Application Support Technician
1 week ago
About this opportunity
At Ericsson, we are committed to delivering innovative technology solutions that drive business growth. As an Application Support Engineer, you will play a critical role in ensuring the smooth operation of our software solutions.
Key Responsibilities
- Coordinate, manage, and execute proactive and reactive maintenance activities that require a higher level of support.
- Investigate, debug, and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
- Contribute to meeting the SLAs and KPIs as applicable for our customers.
- Handle calls/bridges for ongoing issues and update all stakeholders on progress/analysis/resolution.
You will bring
- Degree in Software Engineering or similar.
- Solid Linux/Unix handling knowledge.
- Scripting (e.g. Shell, Python, Ansible).
- Experience in container technologies e.g. Docker/Kubernetes.
- Knowledge on Grafana, Elastic search is a merit.
- Able to do standard configurational changes and regular application upgrades using SOP/MOP.
- Meritorious is Oracle database experience.
- Meritorious is to have demonstrated ability from Mobile Commerce, online banking, or the IT area of the financial sector that have worked in.
- ITIL processes knowledge is a merit.
- Knowing or having background in service operations (problem, event, incident mgmt.) and service transition (change and knowledge mgmt.).
- Fluent in spoken and written English.
- Exceptional communication skills, both written and verbal.
- Excellent active listening skills.
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