Technical Support Specialist

2 weeks ago


Noida, Uttar Pradesh, India NTT DATA Services Full time

Job Title: Service Desk Technician

Job Summary:

We are seeking a skilled Service Desk Technician to join our team at NTT DATA Services. The successful candidate will provide technical support and guidance to our clients, resolving issues and improving their overall experience.

Key Responsibilities:

  • Provide L1 technical support and guidance to clients via phone, email, and chat
  • Identify, prioritize, and resolve reported problems in a timely and efficient manner
  • Act as a liaison between clients and departments within the Client Infrastructure
  • Develop and maintain good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office, and COTS applications

About NTT DATA Services:

NTT DATA Services is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Requirements:

  • Graduate degree
  • Good communication skills with 6+ months of international calling experience
  • Good comprehension and writing skills
  • Excellent customer handling skills
  • Comfortable working in rotational shifts with 24x7 support window
  • Ready to work from the office on all 5 days
  • Ready to work in a secured ODC without a mobile phone

Why Join Us:

At NTT DATA Services, we value diversity and inclusion. We are an equal opportunity employer and consider all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.



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