Application Support Engineer

5 months ago

Noida, India Ericsson Full time

Description

Join our Team

About this opportunity 
At Mobile Financial Services we enable financial inclusion - truly using Technology for doing good in society Our systems are used by hundreds of millions every day for services such as peer to peer transfers, payments, disbursements, loans, savings etc. We use the latest and greatest tech and techniques to guarantee powerful software with premium quality. At the Noida site we have our one of the global NOC center.


What you will do  
• Be responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support.
• Change Introduction impact analysis Support.
• Able to investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
• Contribute to meeting the SLAs and KPIs as applicable for our customers.
• Handle calls/bridges for ongoing Issues and update all stakeholders on progress/analysis/resolution.
• Be part of our shift roaster to cover operational needs.


You will bring 
• Degree in Software Engineering or similar. 
• Solid Linux/Unix handling knowledge.
• Scripting (e.g. Shell, Python, Ansible).
• Experience in container technologies e.g. Docker/Kubernetes.
• Knowledge on Grafana, Elastic search is a merit.
• Able to do standard configurational changes and regular application upgrades using SOP/MOP.
• Meritorious is Oracle database experience.
• Meritorious is to have demonstrated ability from Mobile Commerce, online banking, or the IT area of the financial sector that have worked in.
• ITIL processes knowledge is a merit.
• Knowing or having background in service operations (problem, event, incident mgmt.) and service transition (change and knowledge mgmt.)
• Fluent in spoken and written English.
• Exceptional communication skills, both written and verbal.
• Excellent active listening skills.

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