Head of Collections

5 days ago


Gurugram, India BLJ Tech Geeks Full time

•Deliver the assigned Financial Targets - Delinquency / RoR / GCL / NCL

•Manage daily/weekly/monthly collection operations with optimum productivity and performance.

•Maintain cost of collections/cost per account within the given budget

•Building/Reviewing and execution of collection strategy for the assigned portfolio.

•Review with RCM on a daily/weekly/monthly basis.

•Capacity Planning - Internal as well as external

•Monitor the high POS accounts at the location level and also review Trail upload and Trail Gap

•Create, build, train, and manage the front-line collections team, spread across pan-India locations.

•Build class-leading collections capability - FTEs / Vendors / Processes / Technology / Tracing Tools / Legal, etc.

•Ensure strict adherence to processes and control measures.

•Ensure adherence to regulatory requirements. Successful completion of internal/external audits.

•Ensure Customer centricity - ensure adherence to COC, conduct RCA of collection-related complaints, and work continuously to minimize them.


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