Application Support Engineer
3 weeks ago
Designation - Application Support EngineerExperience - 4 - 7 yearsLocation - Remote(India)Essential skillsTechnical - Strong command of SQL, Unix/Linux and Windows environments and ITIL processes.Demonstrated excellent verbal and written communication skills.Ability to manage and prioritize multiple tasks simultaneously under deadlines and time constraints.Work effectively with cross-functional teams including Development, Infrastructure, and Business Analysts to ensure seamless application functionality and support. Participate in an on-call rotation to extended-shift and night-shift in order to provide support for customer support. Navigate and analyze logs, configurations, and system metrics on Unix/Linux servers using command-line toolsScripting experience (Any one - Python or Ruby preferred)Writing SQL QueriesDesired skillsKnowledge of the clinical research process with emphasis on data collection and preparation for submissionCertifications, if anyITIL certification.Summary This role requires excellent communication skills and a good understanding of the clinical trials domain. The ability to troubleshoot and resolve Client specific technical cases, assist with escalation of cases from level One & Two support staff, assist with client projects moving from project to production environment, and training of clients & staff.This is a fast-paced role, requiring flexibility working with several different stakeholders while being exposed to a variety of technologies and environments.Knowledge of Ruby programming is desirable. Knowledge of Clinical trials related standards and GxP practices is desirable.Roles & Responsibilities Serve as a subject matter expert for diagnosing and resolving complex application issues, performance bottlenecks, and data integrity problems.Exceptional analytical and diagnostic skills with a methodical approach to root cause analysis and complex problem-solving. Ability to translate technical findings into clear, concise, and actionable recommendations.Take customer calls, listen to and document the issues on all software products supported by the Company.Perform discovery with customers whenever possible, as directed.Following up on all issues in a timely basis and maintaining high levels of customer satisfaction.Document all discussions or correspondence with customers in accordance with company policies and procedures.Report open issues daily to team leaders.Provides basic support and troubleshooting, such as password resets, break/fix instructions, verification of proper setup, and assistance with navigating around application menusCreate, log ticket routing and escalation to level 3 support.Flexible to work in Extended Shift and Night Shifts (Rotational)Essential Experience8+ years of working experience with a minimum of one or more years implementing applications in the clinical research/trials domain.Knowledge of ITIL frameworks (ITIL Foundation certification is a plus) Demonstrated excellent verbal and written communication skills.Contribute to the continuous improvement of support processes, tools, and automation initiatives.Application Support and Customer-facing experienceDesired ExperienceCreate and maintain comprehensive documentation, including detailed troubleshooting guides, operational runbooks, SQL scripts, Unix/Linux commands, and knowledge base articles.Conduct in-depth root cause analysis for recurring incidents, translating technical findings into actionable solutions.
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Application Support Engineer
1 week ago
India Reserve Bank Information Technology Private Limited (ReBIT) Full time ₹ 9,00,000 - ₹ 12,00,000 per yearApplication Support EngineerReporting StructureReports to Project ManagerEducationBachelor's Degree in any disciple. Bachelor's Degree in engineering preferred.Experience/ Qualifications1 to 4 years of experience in business application technical support.3+ years of experience working on project teamsProven experience supporting mission critical IT...
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Application Support Engineer
3 weeks ago
India Sycamore Informatics Inc. Full timeDesignation - Application Support Engineer Experience - 4 - 7 years Location - Remote(India) Essential skills Technical - Strong command of SQL, Unix/Linux and Windows environments and ITIL processes. Demonstrated excellent verbal and written communication skills. Ability to manage and prioritize multiple tasks simultaneously under deadlines and time...
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Application Support Engineer
7 days ago
Pune, India Digirestro Solutions Full timeJob Description Company Description Digirestro.ai leverages technology to provide advanced, seamless software solutions tailored for restaurants and cafs. Designed by experts who understand the industry, Digirestro addresses practical challenges faced by hospitality operators daily. With a modern, user-friendly interface and state-of-the-art technology, the...
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Application Support
2 days ago
India Bloom Consulting Services Full timeNA Experience **4 - 6 years** Offered Salary Notice Period **Not Disclosed** **Application Support** **Location: Bangalore** **Exp: 4 to 6 yrs** - Education Required: Bachelors/Degree in Computer Science, Engineering or Equivalent - This position is for a mid-level SUPPORT professional and requires strong analytical, troubleshooting and communication...
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.NET Application Support Engineer
1 week ago
India Luxoft Full timeProject description We are looking for an Analyst Engineer to provide L2 support for .NET applications. The role focuses on debugging, issue resolution, and minor enhancements to existing applications (core development is not expected). You will work closely with client teams to ensure application stability, timely support, and high-quality service delivery....
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IT Senior Application Support Engineer
1 week ago
India Zeller Full timeAt Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments. We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow, help them...
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Senior Application Support Engineer
2 weeks ago
India Zeller Full timeAbout ZellerAt Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow,...
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Senior Application Support Engineer
1 week ago
India Zeller Full timeAbout Zeller At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments. We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow,...
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Application Support Engineer
7 days ago
Gurugram, Gurugram, India Infinit-O Full timeJob Description About us: Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years. We navigate complex industry landscapes to drive transformative...
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Ai Application Support Engineer
3 weeks ago
India London Stock Exchange Group Full timeRole Summary We are seeking an AI Application Support Engineer to join our dynamic team in Bangalore India to provide support for our applications and platform ensuring smooth operations and high-quality user experiences The ideal candidate will have strong problem solving skills a strong understanding of AI technologies and a passion for providing excellent...
