Application Support Engineer

3 days ago

Gurugram Gurugram India Infinit-O Full time

Job Description About us: Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years. We navigate complex industry landscapes to drive transformative outcomes, helping businesses streamline operations, enhance customer experience, and achieve sustainable growth backed by a world-class Net Promoter Score of 75. Our approach combines operational efficiency with a human-centered ethos, ensuring sustainable value creation for our clients and team members. As a Certified B Corporation, Infinit-O is committed to the highest standards of social and environmental performance, accountability, and transparency. We embed these values into every aspect of our operationsaligning business success with a positive impact on our clients, people, and communities. Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our mission. We believe that building inclusive, equitable teams is not only the right thing to doit is also essential for driving innovation and better business outcomes. We actively promote equal opportunity through inclusive hiring practices, continuous learning programs, and regular equity assessments to ensure a fair and empowering workplace for all. Role Overview: We are looking for an enthusiastic and detail-oriented Application Support Engineer to provide first-level support for both internal and client-facing applications. The role involves monitoring systems, troubleshooting technical issues, and coordinating with cross-functional teams to ensure smooth application performance and uptime. Key Responsibilities: Provide first-level support for internal and customer-facing applications. Monitor system alerts, logs, and dashboards to ensure application stability and availability. Troubleshoot and resolve basic issues related to applications, servers, or databases. Escalate unresolved incidents to senior engineers following defined escalation protocols. Document issues, resolutions, and standard operating procedures (SOPs). Collaborate with technical and functional teams for efficient issue resolution. Participate in shift operations or on-call rotations, as required. Learn and apply ITIL-based processes including Incident, Problem, and Change Management. Skills & Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Strong understanding of OOPs concepts, Power Platform, Python, and SQL. Awareness of web technologies, APIs, and networking fundamentals. Excellent analytical, problem-solving, and communication skills. Eagerness to learn new tools, technologies, and support processes. Exposure to automation tools and scripting languages (Python, Bash, PowerShell). Preferred / Nice to Have: Internship or academic project involving software troubleshooting or automation. Basic understanding of cloud platforms such as AWS, Azure, or Google Cloud. Familiarity with Git or version control systems. Why Join Us Opportunity to gain hands-on experience with modern applications and support frameworks. Collaborative and learning-oriented work culture. Exposure to automation, cloud, and ITIL practices.

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