Application Support

2 days ago

India Bloom Consulting Services Full time

NA

Experience

**4 - 6 years**

Offered Salary

Notice Period

**Not Disclosed**

**Application Support**

**Location: Bangalore**

**Exp: 4 to 6 yrs**
- Education Required: Bachelors/Degree in Computer Science, Engineering or Equivalent
- This position is for a mid-level SUPPORT professional and requires strong analytical, troubleshooting and communication skills. Last 4 years must have been on production support of mission critical banking/financial systems.

**Responsibilities**:

- Log Analysis ( Ex : Code Log, Access Log, Server Log)
- 24x7 production queue management and support
- Monitor alerts -TeaLeaf, App Dynamics, Splunk
- Runtime incident calls
- Reports, SQL queries execution for business and engineering teams,
- External partner co-ordination, end-to-end
- Requires experience in supporting enterprise-class, mission-critical production systems.
- Production Deployment and smoke test
- Production Run-book and RCA updates
- Ready to work in Night shift ( Rotational basis)

**Job description**:

- Excellent PL/SQL skills - ability to write complex queries, utility functions in Oracle PL/SQL
- Knowledge of any java scripting language (.js)
- Working experience of any monitoring tools like tea leaf, dynatrace, app dynamics, Splunk, etc
- Knowledge and experience of working with any one ticketing tool (JIRA, SNOW, Remedy)
- Good Analytical and problem solving skills with Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills
- Ability to co-ordinate/initiate calls especially on P1 Issues
- Excellent documentation skills

**Desirable**:

- Knowledge of Java and Front end development languages ( Java Script - Node, Angular, Polymer)
- Coding experience is added advantage (No coding)
- Knowledge of banking format files (MT 940, MT 101, NACHA etc)
- Knowledge of Networks, Messaging Applications, Enterprise Schedulers, Batch Schedulers etc is an added advantage
- Experience working with a variety of Applications Servers and Databases (Primarily Tomcat and Oracle).

**Key skills**
- Product support experience is must&should sql(experience in writing queries)
- Batch processing
- Monitoring tools: TeaLeaf,Appdynamics,Splunk
- Testing skills: Smoke testing
- Ticketing tools:service now(preferable)

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