Ai Application Support Engineer

Role Summary We are seeking an AI Application Support Engineer to join our dynamic team in Bangalore India to provide support for our applications and platform ensuring smooth operations and high-quality user experiences The ideal candidate will have strong problem solving skills a strong understanding of AI technologies and a passion for providing excellent customer service The engineer will work closely with development teams clients and end-users to resolve issues handle incidents and ensure the continuous performance of our application and platform Also this role involves providing production support for a large-scale global financial software product including some shift hours and weekend coverage Key Responsibilities What you will be doing Provide technical support for AI-based applications identifying and resolving issues reported by users Analyse troubleshoot and resolve technical problems in a timely manner ensuring minimal impact on users Monitor the performance of AI applications and address potential areas of concern before they escalate Ability to and assist in enhancing the performance scalability and usability of AI applications Respond to user inquiries related to the application s AI features providing guidance documentation and solutions Conduct root cause analysis on recurring problems and provide insights to the development team for future improvements Create and maintain user guides FAQs and other support documentation for customers Perform regular system updates patches and maintenance to ensure smooth operation of the AI Insight application Stay up to date with the latest AI technologies trends and standard methodologies Handle client critical issues and manage incidents to resolution ensuring customer satisfaction Provides Level 2 24x7 technical and production support including out-of-hours and on-call support Required Skills and Qualifications what you will bring 4 to 6 years of professional experience in Cloud Computing technologies AWS or Azure and SRE practices Bachelor s degree in computer science Engineering Information Technology or a related field or equivalent experience Proven experience in technical support or application support preferably in AI-based applications Experience with AI ML technologies ML OPS frameworks and tools e g TensorFlow PyTorch etc Excellent problem-solving and analytical skills Experience with programming languages like Python Java or similar Solid understanding of cloud services and platforms e g AWS Azure GCP Excellent communication and interpersonal skills with a focus on customer service Ability to manage multiple support cases and prioritize tasks effectively Experience with Observability practices with logging metrics tracing and alerting Familiarity with DevOps practices and tools e g Docker Kubernetes Understanding of natural language processing NLP or computer vision applications Experience in solving distributed systems and cloud-based application problems Experience in Financial or Investment Banking environments is preferred Experience working with machine learning models and deploying AI solutions is a plus Certification in cloud platforms or relevant AI technologies is a plus Hands on Experience with one of the following cloud platforms Azure AWS or GCP What you ll get in return Career growth by leading a high-profile business project Innovative development on AWS Microsoft Azure platform Real-world experience working on client-facing financial applications We recognize that to attract the best talent we need to be flexible and we are open to discussing work arrangements with you We take hybrid approach to workplace this role is blended 2 3 days in office are desired Fast-paced and multifaceted environment with opportunities for continuous learning Collaborate with multi-functional teams including developers product managers and customer support Compensation Benefits Information LSEG is committed to offering competitive Compensation and Benefits The anticipated base salary for this position is 2 800 200 - 5 200 400 Please be aware base salary ranges may vary by geographic location city and state In addition to our offered base salary this role is eligible for our Annual Incentive Plan AIP bonus plan Target AIP rates will be commensurate with role level and posted career stage Individual salary will be reflective of job related knowledge skills and equivalent experience LSEG roles excluding internships and part-time roles of less than 20 hours per week are typically eligible for inclusion in our LSEG Benefits program which includes offerings of Annual Wellness Allowance Paid time-off Medical Dental Vision Flex Spending Health Savings Options Prescription Drug plan 401 K Savings Plan and Company match LSEG s Benefits plan also includes basic life insurance disability benefits emergency backup dependent care adoption assistance commuter assistance etc Join us and be part of a team that values innovation quality and continuous improvement If you re ready to take your career to the next level and make a significant impact we d love to hear from you LSEG is a leading global financial markets infrastructure and data provider Our purpose is driving financial stability empowering economies and enabling customers to create sustainable growth Our purpose is the foundation on which our culture is built Our values of Integrity Partnership Excellence and Change underpin our purpose and set the standard for everything we do every day They go to the heart of who we are and guide our decision making and everyday actions Working with us means that you will be part of a dynamic organisation of 25 000 people across 65 countries However we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce We are proud to be an equal opportunities employer This means that we do not discriminate on the basis of anyone s race religion colour national origin gender sexual orientation gender identity gender expression age marital status veteran status pregnancy or disability or any other basis protected under applicable law Conforming with applicable law we can reasonably accommodate applicants and employees religious practices and beliefs as well as mental health or physical disability needs You will be part of a collaborative and creative culture where we encourage new ideas We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives Our charity the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence Colleagues can get involved through fundraising and volunteering LSEG offers a range of tailored benefits and support including healthcare retirement planning paid volunteering days and wellbeing initiatives Please take a moment to read this carefully as it describes what personal information London Stock Exchange Group LSEG we may hold about you what it s used for and how it s obtained If you are submitting as a Recruitment Agency Partner it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice