Customer Success Specialist

4 days ago

Gurugram, India Statiq Full time

About Us

Job Role: Customer Support Specialist (B2B SaaS)

Location: Gurgaon

Sector: Electric Vehicle Charging

Job Type: Full-Time

Department: Business Development


Why Statiq?

Statiq was born with the idea of making sustainable transportation a reality in developing countries. It is a new-age start-up, leading the EV movement in India, by setting up chargers across the country. Statiq was named as the top 3 most promising start-ups by NASSCOM in the year 2020, it was the same year we got selected for Y Combinator , a Silicon Valley based accelerator program.



Responsibilities

  • Serve as the main point of contact for assigned clients, addressing their inquiries and providing proactive support.
  • Develop and maintain strong relationships with key stakeholders to understand their business goals and challenges.
  • Monitor client usage and engagement with our products to identify opportunities for improvement and additional value.
  • Collaborate with the sales team to support renewal and expansion efforts.


Requirements

WHAT ARE WE LOOKING FOR?

  • Bachelor's degree in Business, Marketing, Communications, or a related field.
  • 2+ years of experience in a customer success, account management, or similar role, preferably within a B2B SaaS environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
  • Strong problem-solving skills and a proactive approach to addressing client needs.
  • Ability to work independently and manage multiple client accounts simultaneously.
  • Proficiency in CRM software and customer success platforms
  • Familiarity with SaaS business models and an understanding of the software development lifecycle.


Benefits

WHAT'S IN IT FOR YOU?

  • Work with the super enthusiastic & passionate team who are looking forward to building India’s largest EV infrastructure.
  • Amazing exposure to start-up culture – Be ready to take up challenges
  • We believe in "Growth" , as we grow we will make sure you grow as well. We have learning policies as well , where for your learning we will be paying.
  • Medical Insurance covering your whole family

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