Customer Success Manager

3 days ago

Gurugram, India RegisterKaro Full time

Job Title: Customer Success Manager

Location: Gurugram Sector 20

Need immediate joiner

Experience in the service industry is a must ( 4- 5 years)

Company Overview -

Registerkaro is a leading provider of finance, accounting, and taxation services, specializing in assisting businesses with their compliance and financial needs. Our comprehensive solutions help clients navigate legal requirements, ensure compliance with statutory filings, and optimize their financial statements


.Job Summary:

We are seeking a dynamic and proactive Customer Success Manager to join our team. The CSM will be responsible for managing customer relationships, ensuring customer satisfaction, and driving customer retention and growth. The ideal candidate will have a passion for helping customers succeed, excellent communication skills.

Key Responsibilities:

- Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of our products/services.

- Customer Engagement: Maintain regular contact with customers to understand their needs, address concerns, and provide ongoing support and training.

- Relationship Management: Build and maintain strong, long-lasting customer relationships, serving as the primary point of contact for key accounts.

- Customer Advocacy: Act as the voice of the customer within the company, providing feedback to internal teams to drive product improvements and enhance the customer experience.

- Retention and Growth: Develop and execute strategies to increase customer retention, identify upsell and cross-sell opportunities, and help customers maximize the value of our products/services.

- Performance Tracking: Monitor customer health metrics, track customer success activities, and report on key performance indicators (KPIs) to management.

- Problem Resolution: Proactively identify potential issues and collaborate with internal teams to resolve them swiftly, ensuring customer satisfaction.

- Managing a team - The oversight of a team is within your purview.

-Act as a point of contact for the clients & resolve their queries, and maintain online & offline feedback via chat or call

Qualifications:

- Bachelor’s degree in Business, Marketing, or a related field.

- 3+ years of experience in customer success, account management, or a related role.

- Strong understanding of [industry/sector] and the specific challenges customers face.

- Excellent interpersonal and communication skills, with the ability to build rapport and trust with customers.

- Proven track record of managing customer relationships and achieving high levels of customer satisfaction and retention.

- Ability to analyze data and use metrics to drive decisions.

- Problem-solving skills with a proactive and positive attitude.

- Proficiency in customer success software and CRM systems

- Ability to work independently and as part of a team in a fast-paced environment.

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