Customer Success Manager

3 weeks ago

Gurugram, India Darwinbox Full time

Role : Customer Success Manager- Manager/ Sr. Manager


Location : Gurgaon


About Darwinbox-

Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. we are the preferred choice of 800+ global enterprises to manage their 2 million+ employees across 100+ countries.


Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Vedanta, Mahindra, Glenmark, Adani Wilmar, Swiggy, DLF, Crisil, CRED, JG Summit Group, Cebu Pacific Air, Nivea, etc.


The vision of Darwinbox is to build a world-class product company from Asia and is backed by marquee global investors like Salesforce, Sequoia Capital, and Lightspeed Venture Partners and Microsoft.


Job Description:

We are looking for a techno-functional consulting champion who becomes the trusted advisor to clients and drives adoption of Darwinbox HRMS to ensure customer success.


Responsibilities:

  • Establish and nurture relationships with key stakeholders such as CHROs, functional heads and client spocs.
  • Develop and execute strategic account plans aligned with business objectives for all accounts.
  • Increase product adoption and create upsell and expansion opportunities.
  • Plan and deliver interventions to quantify and showcase the Return on Investment (ROI) and value delivered to clients.
  • Conduct quarterly business reviews with enterprise clients to ensure engagement and value delivery.
  • Collaborate with multiple cross-functional stakeholders, including sales marketing, product development to ensure a cohesive customer experience and product roadmap.


Requirements:

  • MBA/PGDM (preferably in HR) from (Tier 1 / Tier 2 college) or relevant work experience after BE/BTech
  • 6 to 11 years of experience in HR transformation & change management/HCM implementation and customer management roles / HR consulting roles.
  • Understanding of Technology systems. HRMS system implementation and understanding would be preferred.
  • Good in MS Excel, Word and PowerPoint
  • Key behavioral traits: Agility, Analytical, Persistence and Ability to stretch.

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