Lead- PMO

3 weeks ago

Bengaluru, India Ascendion Full time

Job Role / Designation: Lead - PMO

Location: Hybrid (any office location)

Job Duties / Responsibilities:

  • The incumbent will be responsible for managing all facets of Business Operations (i.e. Ascendion Market Operations) for his/her portfolio, across global geographies.
  • The lead incumbent will be reporting into the Sr. Manager, Market Ops in India.
  • MUST have proven top-rated people management experience and must have experience of facing and solving core people-related issues.
  • MUST have extensive business operations experience for Tier 1or 2 SI/IT Services companies.
  • Responsible for Proactively planning for fulfillment by closely monitoring demand & supply by Client/Market.
  • Knowing all the current and upcoming projects run in an organization and business development activities and being able to plan resourcing accordingly.
  • Coordinate, track and report on daily/weekly basis all project execution related operational matters, including but not limited to SOW-PO-Resource tracking, invoicing, contract renewals, SOW & pricing exercises for new deals/amendments, timesheet management, coordination of billing/invoicing, HWF/TWF/WF Management etc.
  • Responsible for updating the Business on availability and supply of talent from the market/ELT pool/Bench etc.
  • MUST have expertise in processes for Billable and SG&A employees onboarding, Background Verifications, Talent demand & supply tracking, overall deployable Resource Management / Talent Supply Chain Operations etc.
  • Responsible for Enabling & Facilitating effective Resource utilization by maintaining the current status of Resources & Skills Database for the entire Organization.
  • Providing engineering managers and RMG/TSC teams with support when it comes to resource management issues or improving resource management processes.
  • Responsible for Effective Resource & Skills Management across all Geographies-Verticals-Practices across the board.
  • The incumbent will participate & present status in Review Meetings, oversee fulfillment & mobilization of Resource requirements, in a centralized manner.
  • Work with L&D & Circles to manage up-skilling/re-skilling/cross-skilling of resources as per Business needs.
  • Tracking & Maintaining (tracking & reporting) the pool of Deployable resources (Bench/NBL/ELT or upcoming PO expirations etc.)
  • Ensuring Optimal Resource allocations across Geographies/Verticals/Service lines
  • Define, and execute processes and mechanisms for weekly, monthly and quarterly business reviews
  • Coordination of monthly and quarterly SOW & PO renewals, hiring demands, resource starts & terminations forecasting process and reporting in partnership with account/ portfolio Management team
  • Works directly with the existing business and engineering delivery management teams to build reports and manage supporting functions of the financials
  • Provide executive business support including governance and management routines, communications, ad-hoc analysis, and presentations
  • Will partner closely with the leadership team to communicate strategy and priorities, provide operational reporting to enable routines and accountability, and influence employees and leaders to achieve business goals.
  • Define, and execute processes and mechanisms for weekly, monthly, and quarterly business reviews.
  • Monitoring day-to-day project activities and corresponding resourcing.
  • Internal business stakeholder management
  • Communication Management
  • Escalation Management
  • Good Interpersonal skills to effectively communicate (verbal & written) with a variety of individuals at all technical & management levels.

Good organizational and collaboration skills with strong attention to detail and follow-up

Multitasking ability to prioritize work-related activities to achieve deadlines Team player, Service-oriented, positive, committed, and enthusiastic.


Skills & qualifications:

  • Bachelor's or Master’s Degree from a reputed University; MBA preferred.
  • Inspired by challenges, passionate to develop and execute new processes and company-wide practices and new ventures.
  • MUST be familiar with labor laws as well as resource management trends.
  • Strong Process orientation with ability to take up independent charge and perform.
  • Internal business stakeholder management, Communication and Escalation Management.
  • Strong Interpersonal skills to effectively communicate (verbal & written) with a variety of individuals at all technical & management levels.
  • Good organizational and collaboration skills with strong attention to detail and follow-up.
  • MUST have ability to constantly improve process and mechanisms based on learnings.
  • MUST have multitasking ability to prioritize work-related activities to achieve deadlines Team player, Service-oriented, positive, committed, and enthusiastic.
  • Growth minded, positive “can-do” attitude.

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