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Customer Success Manager

2 months ago

Mumbai, India IDCUBE Full time

Job Title:- Customer Success Manager- West and South Region

Work Location:- Mumbai

Division/Department:- Sales

Experience:- 12 to 15 Years

Education:- B.Tech/B.E./M.Tech in Electronics and Communication or Electricals or relevant field

Note:- Candidate must be from Access Control/IBMS/CCTV/Intrusion Detection industry Only


Job Description:-

We are seeking a highly motivated and experienced Customer Success Manager to oversee our

operations in the West and South regions. This individual will play a critical role in ensuring

customer satisfaction and driving the success of our sales initiatives in these regions.


Key Responsibilities:


1.Customer Relationship Management:

  • Develop and maintain strong relationships with existing and prospective customers.
  • Serve as the primary point of contact for clients in the West and South regions.
  • Ensure customers' needs and expectations are met and exceeded.

2.Technical Support:


  • Provide technical guidance and support to customers.
  • Work closely with the technical support and projects team to resolve customer

issues and concerns.

  • Ensure timely and effective resolution of customer inquiries.


3. Training and Education:

  • Conduct training sessions for customers on IDCUBE products and solutions.
  • Educate customers on the best practices for using IDCUBE systems.


4. Market Analysis:

  • Stay updated on industry trends, competitive landscape, and customer needs.
  • Provide feedback to the product development team to enhance IDCUBE's offerings.

5. Reporting and Documentation:


  • Prepare regular reports on customer interactions, team performance, and market

insights.

  • Maintain accurate and up-to-date records of customer information and interactions.


Detection industry.

  • Strong technical background with the ability to understand and communicate complex

technical concepts.

  • Proven track record of achieving sales targets and driving customer success.
  • Excellent communication, interpersonal, and presentation skills.
  • Ability to work independently and as part of a team.
  • Willingness to travel within the West and South regions as required.