Technical Support Coordinator

3 months ago


Chennai, India SGK Full time

Job Overview:


We are seeking a skilled and dedicated Coordinator for Technical Support to join our team. The ideal candidate will have minimum 2 to 4 years of experience in technical support, with a strong understanding of configuring Elasticsearch and Kibana, creating dashboards in Kibana and Grafana, and basic knowledge of AWS and scripting. You will be responsible for providing high-quality technical assistance, managing databases, and ensuring seamless communication with clients. The candidate should have excellent communication skills and be flexible enough to work in a 24/5 shift environment.


Key Responsibilities:


Elasticsearch Configuration:


  • Assist in configuring files within Elasticsearch.
  • Guide clients on understanding and modifying Elasticsearch configuration paths.


Kibana and Grafana Dashboards:


  • Create, configure, and troubleshoot dashboards in Kibana and Grafana.
  • Provide guidance and support to clients in setting up visualizations and interpreting data.


Technical Support:


  • Offer technical assistance and troubleshooting for issues related to Elasticsearch, Kibana, and Grafana.
  • Engage in basic scripting to automate routine tasks or resolve recurring issues.
  • Maintain and update documentation related to technical support processes.


AWS Services:


  • Leverage basic knowledge of AWS and its services to support cloud-based deployments.
  • Collaborate with other teams to ensure smooth operation of AWS-hosted applications.


Database Management:


  • Apply strong DBMS knowledge to resolve issues related to data management.
  • Utilize MySQL proficiency to perform database queries, updates, and maintenance tasks.


Client Interaction:


  • Communicate effectively with clients to understand their issues and provide appropriate solutions.
  • Maintain a high level of customer satisfaction through professional and timely responses.


Shift Work:


  • Demonstrate flexibility in working 24/5 rotational shifts.
  • Ensure that all tasks and responsibilities are handled efficiently during the designated shift.


  • Chennai, India SGK Full time

    Job Overview:We are seeking a skilled and dedicated Coordinator for Technical Support to join our team. The ideal candidate will have minimum 2 to 4 years of experience in technical support, with a strong understanding of configuring Elasticsearch and Kibana, creating dashboards in Kibana and Grafana, and basic knowledge of AWS and scripting. You will be...


  • Chennai, India SGK Full time

    Job Overview: We are seeking a skilled and dedicated Coordinator for Technical Support to join our team. The ideal candidate will have minimum 2 to 4 years of experience in technical support, with a strong understanding of configuring Elasticsearch and Kibana, creating dashboards in Kibana and Grafana, and basic knowledge of AWS and scripting. You will be...

  • Support Coordinator

    5 months ago


    Chennai, India J-Technologies India Full time

    Job Overview We are seeking a Support Coordinator to join our team at J Technologies India Private Limited. As a Support Coordinator, you will be responsible for providing excellent customer service and coordinating support activities for our GPS and reverse camera products. This is a full-time position based in Coimbatore, Tamil Nadu, India, with an...

  • IT Coordinator

    2 weeks ago


    Chennai, Tamil Nadu, India Cprime Full time

    Job SummaryCprime is seeking an IT Coordinator to join our team in Chennai. As an IT Coordinator, you will be responsible for maintaining computer systems and other technologies in a business setting. You will work closely with the Operations team to handle the fulfillment of orders efficiently and with precision.Key ResponsibilitiesConfigure, install, and...


  • Chennai, Tamil Nadu, India Industrial Support Services Full time

    Job OverviewIndustrial Support Services seeks an organized and proactive Office Assistant to provide administrative support and ensure the smooth operation of our office.Key ResponsibilitiesPerform general office duties, including answering phone calls and managing office supplies.Assist with meeting preparation, coordination, and event planning.Maintain and...


  • Chennai, Tamil Nadu, India Industrial Support Services Full time

    Job Title: Transformer Testing and Execution ManagerJob Summary:Industrial Support Services is seeking a highly skilled and experienced Transformer Testing and Execution Manager to join our team. The ideal candidate will have a strong background in transformer testing, operations, and functions. The successful candidate will be responsible for coordinating...

  • Office Coordinator

    4 days ago


    Chennai, Tamil Nadu, India Industrial Support Services Full time

    Job OverviewWe are seeking a highly motivated Office Assistant to provide administrative support in our office. The ideal candidate should have 0 to 3 years of experience in a similar role.Key ResponsibilitiesOrganize and schedule appointments and meetingsManage office supplies and maintain inventoryGreet and assist visitors in a professional mannerAnswer...


  • Chennai, Tamil Nadu, India Industrial Support Services Full time

    Company OverviewIndustrial Support Services is a forward-thinking firm established in 2015. Our mission is to deliver exceptional services to corporate clients by enhancing their performance through improved employees, processes, and systems. With a highly professional and trustworthy team, we strive to achieve outstanding results.We have a headquarters...


  • Chennai, Tamil Nadu, India Industrial Support Services Full time

    Job OverviewWe are seeking a highly organized and proactive individual to fill the role of Office Assistant at Industrial Support Services. As an Office Assistant, you will be responsible for providing administrative support and ensuring the efficient operation of our office.Qualifications and SkillsA Junior with 0 to 2 years of experience in a similar...


  • Chennai, Tamil Nadu, India Gigamon Full time

    Job Summary We are seeking a Technical Support Manager to lead a team of Technical Support Engineers dedicated to providing post-sales support to Gigamon end users and partners. This role is based in Chennai and requires a strong ability to manage both technical and managerial tasks while working effectively under pressure.Key ResponsibilitiesManage support...


  • Chennai, Tamil Nadu, India ADCI - Karnataka Full time

    About the RoleThe ideal candidate will possess strong technical skills and a passion for delivering exceptional customer experiences. As a Technical Support Specialist at ADCI - Karnataka, you will be responsible for providing top-notch support for our software applications, troubleshooting complex issues, and collaborating with our engineering team to...


  • chennai, India Movate Full time

    Hello Folks, We are hiring for technical support / Customer support in Movate - Formerly CSS Corp pvt ltd. We have shortlisted your profile from Naukri for technical support / customer support role with Movate . Looking for candidates with excellent communication skill for technical support or Customer support role.Interested candidates can drop your resume...


  • Chennai, Tamil Nadu, India Industrial Support Services Full time

    Job OverviewWe are seeking a highly skilled and motivated Office Assistant to provide administrative support to ensure efficient operation of our office. This is a full-time position based in our office. The ideal candidate should have 0 to 3 years of experience in a similar role.Qualifications and SkillsProficiency in Microsoft Office SuiteExcellent verbal...


  • Chennai, Tamil Nadu, India Movate Full time

    Technical Support Role at MovateWe are seeking a skilled Technical Support Engineer to join our team at Movate. As a Technical Support Engineer, you will be responsible for handling customer calls and troubleshooting technical issues related to network devices.Key Responsibilities:Provide technical support to customers via phone and email.Troubleshoot...


  • Chennai, Tamil Nadu, India ADCI - Tamil Nadu - A83 Full time

    About the RoleThe Kindle Vella Support Engineering team is seeking a skilled Technical Support Specialist to provide tier 2&3 services production support and collaborate with development teams and production operations teams for software product release coordination and deployment.Key ResponsibilitiesProvide support of incoming tickets, including extensive...


  • Chennai, Tamil Nadu, India ADCI - Tamil Nadu - A83 Full time

    Job SummaryThe Kindle Vella Support Engineering team is seeking a skilled Technical Support Specialist to provide tier 2&3 services production support and collaborate with development teams and production operations teams for software product release coordination and deployment.Key ResponsibilitiesProvide support of incoming tickets, including extensive...


  • Chennai, Tamil Nadu, India Movate Full time

    Job Title: Technical Support EngineerWe are seeking a highly skilled Technical Support Engineer to join our team at Movate. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, troubleshooting technical issues, and ensuring resolution is provided in the first interaction.Key...


  • Chennai, India Movate Full time

    Hello Folks, We are hiring for technical support / Customer support in Movate - Formerly CSS Corp pvt ltd. We have shortlisted your profile from Naukri for technical support / customer support role with Movate. Looking for candidates with excellent communication skill for technical support or Customer support role. Interested candidates can drop...


  • chennai, India Movate Full time

    Hello Folks, We are hiring for technical support / Customer support in Movate - Formerly CSS Corp pvt ltd. We have shortlisted your profile from Naukri for technical support / customer support role with Movate . Looking for candidates with excellent communication skill for technical support or Customer support role. Interested candidates can drop your resume...


  • Chennai, India Movate Full time

    Hello Folks, We are hiring for technical support / Customer support in Movate - Formerly CSS Corp pvt ltd. We have shortlisted your profile from Naukri for technical support / customer support role with Movate . Looking for candidates with excellent communication skill for technical support or Customer support role. Interested candidates can drop your...