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Support Coordinator
2 weeks ago
Job Overview
We are seeking a Support Coordinator to join our team at J Technologies India Private Limited. As a Support Coordinator, you will be responsible for providing excellent customer service and coordinating support activities for our GPS and reverse camera products. This is a full-time position based in Coimbatore, Tamil Nadu, India, with an employment type of Full-Time.
Qualifications and Skills
- Bachelor's degree in a relevant field
- 1-3 years of experience in a customer support role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to prioritize tasks and meet deadlines
- Proficiency in using support tools and software
- Knowledge of GPS devices and technology is a plus
- Ability to work effectively in a team environment
- Attention to detail and organizational skills
Roles and Responsibilities
- Coordinate customer support activities, ensuring timely response and resolution of customer issues
- Collaborate with the sales team to provide technical support during the pre-sale and post-sales process
- Assist customers with troubleshooting technical problems and provide solutions
- Maintain accurate records of customer interactions and transactions
- Manage product returns and exchanges, ensuring customer satisfaction
- Identify opportunities for process improvement and contribute to the development of support documentation
- Collaborate with cross-functional teams to escalate and resolve complex customer issues
- Stay updated with product knowledge and industry trends to provide the best support to customers
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹12,895.31 - ₹17,915.75 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Ability to Commute:
- Chennai, Tamil Nadu (required)
Ability to Relocate:
- Chennai, Tamil Nadu: Relocate before starting work (required)
**Speak with the employer**
+91 8220044066
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