Support Coordinator

2 weeks ago


Chennai, India J-Technologies India Full time

Job Overview

We are seeking a Support Coordinator to join our team at J Technologies India Private Limited. As a Support Coordinator, you will be responsible for providing excellent customer service and coordinating support activities for our GPS and reverse camera products. This is a full-time position based in Coimbatore, Tamil Nadu, India, with an employment type of Full-Time.

Qualifications and Skills
- Bachelor's degree in a relevant field
- 1-3 years of experience in a customer support role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to prioritize tasks and meet deadlines
- Proficiency in using support tools and software
- Knowledge of GPS devices and technology is a plus
- Ability to work effectively in a team environment
- Attention to detail and organizational skills

Roles and Responsibilities
- Coordinate customer support activities, ensuring timely response and resolution of customer issues
- Collaborate with the sales team to provide technical support during the pre-sale and post-sales process
- Assist customers with troubleshooting technical problems and provide solutions
- Maintain accurate records of customer interactions and transactions
- Manage product returns and exchanges, ensuring customer satisfaction
- Identify opportunities for process improvement and contribute to the development of support documentation
- Collaborate with cross-functional teams to escalate and resolve complex customer issues
- Stay updated with product knowledge and industry trends to provide the best support to customers

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹12,895.31 - ₹17,915.75 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Chennai, Tamil Nadu (required)

Ability to Relocate:

- Chennai, Tamil Nadu: Relocate before starting work (required)

**Speak with the employer**
+91 8220044066


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