Collection Lead

1 week ago

Bengaluru, India Airtel Business Full time

Collections Lead

Bangalore, India


We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do 'jobs never done before’.


Function: CE

Reporting To: TL-Collections

Job Level: DGM


Purpose of the Job

Responsible for Custodian of Customer Service Experience and to deliver and own CSD KPI’s for the Zone in line with AOP and to Implement & Drive Collaborative Initiatives across Departments on Customer Service at a Zonal Level, in order significantly enhance business performance.


Key Deliverables

Ensure operational execution of Collection & Retention strategy to reduce churn and Bad debt

Effective Management of ARC’s to ensure superior customer experience for pre& post customer

Drive Complaint reduction and increase FTR at ARCs/ASCs/AEOs

Drive High Value Service Experience to increase customer retention and Revenue from these segments

Drive Rural Service Experience through ASC expansion and ASC engagement & training.

Drive Compliance Management through continuous education at Distributors/Retailers on document adherence, Quality of APEF & reduction of multiple APEF

Regular review and monitoring of channel partners & agencies to ensure higher performance and productivity

Ensure self-care awareness, Vas revenue up sale, GPRs & data service solution at touch points







Skills Required

Strong Analytical skills

Very high Excel and financial modeling skills

High process orientation

Good communication skills

Result - Orientation

High negotiation skills



Educational Qualifications

Full Time graduate, preferably MBA/ PGDM


Work Experience

8 years of Collections Experience

Preferably Telecom

  • Collections Lead

    1 week ago

    Bengaluru, Karnataka, India Meesho Full time

    About the Team:Would you like to be part of a team that is creating a unicorn within a unicorn? Solve some of the biggest challenges facing financial inclusion of Bharat? Well, then here's your chance Financial Services (FS) is one of the biggest new bets we are taking at Meesho on the next 10x horizon opportunity for us. Just as Ant Financial did for...

  • Collection Lead

    7 days ago

    Bengaluru, Karnataka, India Airtel Business Full time

    Collections LeadBangalore, IndiaWe are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. Here, we put our customers at the heart of everything we do. We encourage our people to push...

  • Tellecalling Lead

    3 weeks ago

    Bengaluru, India Rupifi Technologies Pvt. ltd. Full time

    **Responsibilities of Collections Team Lead** - To achieve collection targets of the Respective Branch assigned. - Identify telecallers / agents who are lagging in their current performance. - Review PTP cases.Helping callers / agents with effective PTP conversion. - Help telecallers / agents who are lagging to improve their performance. - Identify any...

  • Collections Lead

    7 days ago

    Bengaluru, Karnataka, India Infosys BPM Full time

    Collections – Experience in connecting with international customers Via Call. Good written and verbal communication Good at Email writing skills following right etiquettes. Able to handle Inbound & Outbound call. Knowledge Dispute Management Good understanding on Account Reconciliation Understanding on Credit Management along with task which includes...

  • Collections Lead

    7 days ago

    Bengaluru, Karnataka, India Infosys BPM Full time

    Collections – Experience in connecting with international customers Via Call.Good written and verbal communicationGood at Email writing skills following right etiquettes.Able to handle Inbound & Outbound call.Knowledge Dispute ManagementGood understanding on Account ReconciliationUnderstanding on Credit Management along with task which includes - Credit...

  • Collections Lead

    1 week ago

    Bengaluru, Karnataka, India Infosys BPM Full time

    Job Title: Collections Executive at [Company Name] Experience in engaging with international clients via phone calls. Proficient in written and verbal communication. Skilled in email writing with proper etiquette. Capable of managing both inbound and outbound calls. Proficiency in Dispute Management. Sound understanding of Account Reconciliation...

  • Collections Lead

    3 weeks ago

    Bengaluru, India Infosys BPM Full time

    Collections – Experience in connecting with international customers Via Call. Good written and verbal communication Good at Email writing skills following right etiquettes. Able to handle Inbound & Outbound call. Knowledge Dispute Management Good understanding on Account Reconciliation Understanding on Credit Management along with task which...

  • Collections Lead

    3 weeks ago

    Bengaluru, India Infosys BPM Full time

    Collections – Experience in connecting with international customers Via Call. Good written and verbal communication Good at Email writing skills following right etiquettes. Able to handle Inbound & Outbound call. Knowledge Dispute Management Good understanding on Account Reconciliation Understanding on Credit Management along with task which includes -...

  • Collections Lead

    4 weeks ago

    Bengaluru, India Infosys BPM Full time

    Collections – Experience in connecting with international customers Via Call. Good written and verbal communication Good at Email writing skills following right etiquettes. Able to handle Inbound & Outbound call. Knowledge Dispute Management Good understanding on Account Reconciliation Understanding on Credit Management along with task which includes -...

  • Collections Lead

    4 weeks ago

    Bengaluru, India Infosys BPM Full time

    Collections – Experience in connecting with international customers Via Call. Good written and verbal communication Good at Email writing skills following right etiquettes. Able to handle Inbound & Outbound call. Knowledge Dispute Management Good understanding on Account Reconciliation Understanding on Credit Management along with task which includes -...

  • Collections Lead

    3 weeks ago

    Bengaluru, India Infosys BPM Full time

    Collections – Experience in connecting with international customers Via Call. Good written and verbal communication Good at Email writing skills following right etiquettes. Able to handle Inbound & Outbound call. Knowledge Dispute Management Good understanding on Account Reconciliation Understanding on Credit Management along with task which includes -...

  • Meesho - Collections Lead

    3 weeks ago

    Bengaluru, India Meesho Full time

    About the Team:Would you like to be part of a team that is creating a unicorn within a unicorn? Solve some of the biggest challenges facing financial inclusion of Bharat? Well, then here's your chance! Financial Services (FS) is one of the biggest new bets we are taking at Meesho on the next 10x horizon opportunity for us. Just as Ant Financial did for...

  • Meesho - Collections Lead

    3 weeks ago

    Bengaluru, India Meesho Full time

    About the Team:Would you like to be part of a team that is creating a unicorn within a unicorn? Solve some of the biggest challenges facing financial inclusion of Bharat? Well, then here's your chance! Financial Services (FS) is one of the biggest new bets we are taking at Meesho on the next 10x horizon opportunity for us. Just as Ant Financial did for...

  • Collection Lead

    7 days ago

    Bengaluru, India Airtel Business Full time

    Collections LeadBangalore, IndiaWe are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. Here, we put our customers at the heart of everything we do. We encourage our people to push...

  • Collection Lead –MSME Loan

    1 week ago

    Bengaluru, Karnataka, India Muthoot Fincorp Ltd. Full time

    What is Muthoot FinCorp ONE?Muthoot FinCorp ONE, is a fintech startup, building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and Remittance. Our products are designed to ensure a simple, reliable, and...

  • Collection Lead –MSME Loan

    4 weeks ago

    Bengaluru, India Muthoot Fincorp Ltd. Full time

    What is Muthoot FinCorp ONE?Muthoot FinCorp ONE, is a fintech startup, building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and Remittance. Our products are designed to ensure a simple, reliable, and...

  • Collection Lead –MSME Loan

    3 weeks ago

    Bengaluru, India Muthoot Fincorp Ltd. Full time

    What is Muthoot FinCorp ONE?Muthoot FinCorp ONE, is a fintech startup, building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and Remittance. Our products are designed to ensure a simple, reliable, and...

  • Collection Lead –MSME Loan

    3 weeks ago

    Bengaluru, India Muthoot Fincorp Ltd. Full time

    What is Muthoot FinCorp ONE?Muthoot FinCorp ONE, is a fintech startup, building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and Remittance. Our products are designed to ensure a simple, reliable, and...

  • Collection Lead –MSME Loan

    3 weeks ago

    Bengaluru, India Muthoot Fincorp Ltd. Full time

    What is Muthoot FinCorp ONE? Muthoot FinCorp ONE, is a fintech startup, building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and Remittance. Our products are designed to ensure a simple, reliable, and...

  • (Urgent) Collection Lead –MSME Loan

    13 hours ago

    Bengaluru, India Muthoot Fincorp Ltd. Full time

    What is Muthoot FinCorp ONE?Muthoot FinCorp ONE, is a fintech startup, building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and Remittance. Our products are designed to ensure a simple, reliable, and...