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Senior Executive

4 months ago

Bengaluru, India Navi Full time

About Navi

Navi is one of the fastest growing financial services companies in India providing Personal & Home Loans, Insurance and Mutual Funds with a digital first approach. At Navi, our mission is to build financial services that are simple, accessible and affordable.


Founders: Sachin Bansal & Ankit Agarwal


Know what makes you a “Navi_ite” :

1.Perseverance, Passion and Commitment

• Passionate about Navi’s mission and vision

• Demonstrates dedication, perseverance and high ownership

• Goes above and beyond by taking on additional responsibilities

2.Obsession with high quality results

• Consistently creates value for the customers and stakeholders through high quality outcomes

• Ensuring excellence in all aspects of work

• Efficiently manages time, prioritizes tasks, and achieves higher standards

3.Resilience and Adaptability

• Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility


General Responsibilities :

  • End to end Investigation of suspect and confirmed fraud cases (Lending, Payments, Digital Gold, AMC), except employee frauds.
  • Gather evidence, interview witnesses, with field visits wherever required. Liaison with stakeholders (internal & external) for investigation
  • Working towards Fraud recovery and necessary corrective action (initiating police case / legal action, etc.)
  • Understanding MO and creating RCA of each case, presenting quality reports to all relevant stakeholders and senior management
  • Calling customers to understand the application process, other issues, Checking KYC regularly for fraud triggers.
  • Hindsight of a large database for all financial services products within the scope identified above (need basis) to identify fraudulent triggers, and drive to conclusion.
  • Help to maintain internal MIS on Frauds, Repository of Investigation reports, complaints, etc
  • Proactive in identifying and following up on anomalies/areas of concern.
  • Maintaining agreed TAT and Quality management of RCU activity - working on improving Hit rate, report quality, Month end support, Billing


Specific Responsibility :

  • Analytical and investigation skills (lending products, digital lending & payment domain, cyber frauds, 3rd party/vendor related frauds)
  • Field investigation experience across BFSI, Digital lending, Payment Interface
  • Understanding of KYC manipulation frauds, KYC triggers and industry trends
  • Excellent communication skills
  • Ability to work independently as well as with team (Individual contributor)