Specialist Support Services
2 weeks ago
JOB REQUIREMENTS:
- At least 1-3 years hospitality industry experience and 1-3 years PMS product exposure.
- Intimate knowledge of hotel operations.
- Ability to succeed through collaboration and working through other internal and external organizations and individuals.
- Ability to communicate effectively and build rapport with team members and clients.
- Good knowledge of the PMS product suite, OXI, IFCs.
- Able to evaluate and understand individual hotel business needs and business rules to best leverage our products functionality.
MAIN RESPONSIBILITIES:
- Participation in support/implementation of solutions for hotels, restaurants, spas and fitness clubs across the region
- Handle customer cases, triage the inbound case load and reviewing the existing owned and escalated cases
- Ensure familiarity with new product releases as they become available
- Liaise with subject matter experts on client requests for enhancements and development
- Work with the support/implementation teams to ensure service level requirements are exceeded
- Conduct user training
- Perform other duties as requested or as deemed appropriate by management
Candidate must be able to work scheduled shift hours (morning/afternoon shift and work on weekend/Public Holiday)
WE OFFER:
- International company, enthusiastic environment;
- Motivating remuneration package;
- Competitive bonus scheme;
- Wide possibilities for training and professional growth
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