Specialist Support Services

2 weeks ago


India HRS Hospitality & Retail Systems Full time

JOB REQUIREMENTS:

  • At least 1-3 years hospitality industry experience and 1-3 years PMS product exposure.
  • Intimate knowledge of hotel operations.
  • Ability to succeed through collaboration and working through other internal and external organizations and individuals.
  • Ability to communicate effectively and build rapport with team members and clients.
  • Good knowledge of the PMS product suite, OXI, IFCs.
  • Able to evaluate and understand individual hotel business needs and business rules to best leverage our products functionality.


MAIN RESPONSIBILITIES:

  • Participation in support/implementation of solutions for hotels, restaurants, spas and fitness clubs across the region
  • Handle customer cases, triage the inbound case load and reviewing the existing owned and escalated cases
  • Ensure familiarity with new product releases as they become available
  • Liaise with subject matter experts on client requests for enhancements and development
  • Work with the support/implementation teams to ensure service level requirements are exceeded
  • Conduct user training
  • Perform other duties as requested or as deemed appropriate by management



Candidate must be able to work scheduled shift hours (morning/afternoon shift and work on weekend/Public Holiday)


WE OFFER:

  • International company, enthusiastic environment;
  • Motivating remuneration package;
  • Competitive bonus scheme;
  • Wide possibilities for training and professional growth


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