IT Support Specialist

4 weeks ago

India Norstella Full time

Role IT Support Specialist

Location India, Remote (Work from anywhere in India)

Minimum Qualification B. Tech. (or equivalent) from an accredited institution

Indicative Experience 5+ years

Domain Preferably life-sciences / pharma

Customer Profile Captive research and development pods for a $ 500 million group of pharma data research companies that help patients gain access to life-saving therapies. We help our clients navigate the complexities at each step of the drug development life cycle, from pipeline to patient.

Other benefits Health Insurance, Provident Fund, Life Insurance, Reimbursement of Certification Expenses, Gratuity, 24x7 Health Desk


About Norstella

At Norstella, our mission is simple: to help our clients bring life-saving therapies to the market quicker—and help patients in need.

Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle —and get the right treatments to the right patients at the right time.

Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, via our market-leading brands, we help our clients:

• Citeline – accelerate the drug development cycle

• Evaluate – bring the right drugs to market

• MMIT – identify barrier to patient access

• Panalgo – turn data into insight faster

• The Dedham Group – think strategically for specialty therapeutics

By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics.

As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA, UK, The Netherlands, Japan, China and India.


Scope Of Role

Working closely with the larger IT team, in this role as IT Support Specialist you will work with the IT Helpdesk (Hybrid support team) and deliver exceptional support to our colleagues through the helpdesk. The role requires a mix of onsite and remote support, so you will need to be local to and/or able to travel to one of the Norstella India offices up to 3 days a week. Reporting to the IT Support Manager you will be responsible for issues and escalating where necessary.

These duties include but are not limited to:

• Being local to one of the Norstella India physical office locations to provide in-person support

o Available to travel to other Norstella India office locations if/as needed

• Working within an ITSM service desk to triage and resolve end user support requests

• Providing and coordinate basic networking, cabling and similar in-person office support

• Providing advanced end user support, both in-person and virtually

• Being a point of contact for IT support issues regionally

• Providing inputs to metrics and other operational readouts as necessary

• Supporting all joiners and leavers regionally, with in-person support as necessary

• Maintaining and implementing runbooks, automation and similar operational improvements

• Identifying trends in common issues and offer suggestions for mitigation

• Supporting integration projects and processes following corporate acquisitions

• Propose solutions to address complex problems

• Be an escalation point for junior team members

• Help to train and mentor junior team members

• Work closely with internal stakeholders and third-party vendors to complete projects

• Maintain a learning mindset

• Hardware setup and configuration

• Software setup and troubleshooting

• Basic network troubleshooting

• Joiners and Leavers support

• Provide advanced end user support, design and implement solutions based on team and end user feedback.

You will ensure that your role is carried out through efficient time management and by providing a high level of quality.

You are a confident individual, able work with the IT Support team and deliver a high-quality service to our colleagues. Given that you will be working with colleagues directly, good communication skills are critical.


Relevant Skills and Experiences

• Desktop support and installation

• Windows Autopilot

• Microsoft Windows/macOS

• Microsoft 365 Platform (Exchange, Teams, OneDrive, SharePoint, etc)

• Azure Platform (Azure AD, Azure Virtual Desktop, Intune, etc)

• Service Desk Implementation and Management

• Experience with using a service desk system (ITSM Tool) i.e. ServiceNow, Remedy

• MDM Platform Management

• Process Improvement and Automation

• Create Detailed Documentation, Provide Clear and Effective Communication

• Maintain Knowledge Base, Both for Internal Use (Teammates) and External Use (End Users)

• Able to deliver and participate in projects.

• Problem management experience

• Event management and moderating (Town halls and sales meeting participation)

• Configuration Management Database (CMDB)

  • IT Support Specialist

    2 days ago

    India Agensi Pekerjaan BTC Sdn Bhd Full time

    Job Description Open Position: IT Support Specialist (Legal Firm) A Legal Firm company is currently hiring IT Support Specialist to join them in their Kuala Lumpur office.Key responsibilities include: • Holds Bachelor's degree in Information Technology is preferred.• Troubleshoots, diagnoses problems, implements corrective action procedures in other...

  • Business Intelligence Manager

    1 month ago

    india ScS - Sofa Carpet Specialist Full time

    Department IT Employment Type Full Time Location Sunderland - Customer Support Centre Workplace type Hybrid Compensation £, / year Reporting To Head of Business Reporting What does the role involve? Who are we looking for? What’s in it for you? About ScS – Sofa Carpet Specialist We are one of the UK’s...

  • Business Intelligence Manager

    2 weeks ago

    india ScS - Sofa Carpet Specialist Full time

    Department IT Employment Type Full Time Location Sunderland - Customer Support Centre Workplace type Hybrid Compensation £, / year Reporting To Head of Business Reporting What does the role involve? Who are we looking for? What’s in it for you? About ScS – Sofa Carpet Specialist We are one of the UK’s...

  • Technical Support Specialist

    2 days ago

    India Cortex Consulting Pvt. Ltd. Full time

    Technical Support Specialist (DICOM/PACS)About the Job Title:Are you an expert in troubleshooting DICOM and PACS systems? We are looking for a Technical Support Specialist with 5 to 10 years of experience in providing technical support for these technologies.Job Description:Position Overview: We are seeking an experienced Technical Support Specialist with...

  • Technical Support Specialist

    2 days ago

    India Alnafitha IT Full time

    Job Description We support the Kingdom's largest and most complex organizations across all industries in delivering Enterprise Transformation with a clear mission to support our customers to grow better not just bigger, focusing on efficiency and not just effectiveness.We are currently searching for an enthusiastic and innovative Technical Consultant to work...

  • Software Support Specialist

    1 month ago

    india Flintex Consulting Pte Ltd Full time

    Job Description The Right Individual: The ideal candidate will be expected to provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems. We are looking for a Software Support Specialist to assist our customers with technical problems when using our products and services. Your responsibilities include resolving...

  • Software Support Specialist

    2 days ago

    India Flintex Consulting Pte Ltd Full time

    Job Description The Right Individual: The ideal candidate will be expected to provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems. We are looking for a Software Support Specialist to assist our customers with technical problems when using our products and services. Your responsibilities include resolving...

  • Digital Marketing Specialist

    1 week ago

    india Phoenix Support Services Full time

    Job Description This is a remote position. We are looking for a Digital Marketing Specialist to participate in our company’s digital advertising campaigns.  We have also started a new Facebook group and we must have a moderator. Prior experience in managing a Facebook group is a plus.Your main responsibilities include monitoring online consumer...

  • IT Sales Support Specialist

    2 days ago

    India SoftwarePac LLC Full time

    Position Overview: We are seeking a detail-oriented and proactive IT Sales Support Specialist with exceptional English language skills to join our dynamic sales team. The ideal candidate will be responsible for preparing quotes, managing LinkedIn outreach, and calling clients to support our sales initiatives. This role is critical in ensuring smooth...

  • L1 Support Specialist

    2 days ago

    India OnebyZero Pte Ltd. Full time

    Job Description The L1 Support Specialist is pivotal in maintaining the operational integrity of business-critical software applications for our clients. The role demands proactive monitoring and regular assessment of system health encompassing software, hardware, and network infrastructures. The goal is to maximize uptime and productivity for business...

  • IT Sales Support Specialist

    4 weeks ago

    India SoftwarePac LLC Full time

    Position Overview:We are seeking a detail-oriented and proactive IT Sales Support Specialist with exceptional English language skills to join our dynamic sales team. The ideal candidate will be responsible for preparing quotes, managing LinkedIn outreach, and calling clients to support our sales initiatives. This role is critical in ensuring smooth...

  • IT Sales Support Specialist

    4 weeks ago

    india SoftwarePac LLC Full time

    Position Overview: We are seeking a detail-oriented and proactive IT Sales Support Specialist with exceptional English language skills to join our dynamic sales team. The ideal candidate will be responsible for preparing quotes, managing LinkedIn outreach, and calling clients to support our sales initiatives. This role is critical in ensuring smooth...

  • IT Sales Support Specialist

    4 weeks ago

    india SoftwarePac LLC Full time

    Position Overview: We are seeking a detail-oriented and proactive IT Sales Support Specialist with exceptional English language skills to join our dynamic sales team. The ideal candidate will be responsible for preparing quotes, managing outreach, and calling clients to support our sales initiatives. This role is critical in ensuring smooth operations and...

  • IT Sales Support Specialist

    2 days ago

    India Agensi Pekerjaan BTC Sdn Bhd Full time

    Job Description Open Position: IT Sales Support Specialist (MNC Tech Company) An MNC Tech Company is currently hiring IT Sales Support Specialist to join them in the Kuala Lumpur office.Key responsibilities include: · Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status.·...

  • L1 Support Specialist

    2 weeks ago

    india OnebyZero Pte Ltd. Full time

    Job Description The L1 Support Specialist is pivotal in maintaining the operational integrity of business-critical software applications for our clients. The role demands proactive monitoring and regular assessment of system health encompassing software, hardware, and network infrastructures. The goal is to maximize uptime and productivity for business...

  • L1 Support Specialist

    1 month ago

    india OnebyZero Pte Ltd. Full time

    Job Description The L1 Support Specialist is pivotal in maintaining the operational integrity of business-critical software applications for our clients. The role demands proactive monitoring and regular assessment of system health encompassing software, hardware, and network infrastructures. The goal is to maximize uptime and productivity for business...

  • Business Intelligence Manager

    1 month ago

    Northeast India ScS - Sofa Carpet Specialist Full time

    Department IT Employment Type Full Time Location Sunderland - Customer Support Centre Workplace type Hybrid Compensation £, / year Reporting To Head of Business Reporting What does the role involve? Who are we looking for? What’s in it for you? About ScS – Sofa Carpet Specialist We are one of the UK’s leading sofa and...

  • Business Intelligence Manager

    2 weeks ago

    Northeast India ScS - Sofa Carpet Specialist Full time

    Department IT Employment Type Full Time Location Sunderland - Customer Support Centre Workplace type Hybrid Compensation £, / year Reporting To Head of Business Reporting What does the role involve? Who are we looking for? What’s in it for you? About ScS – Sofa Carpet Specialist We are one of the UK’s leading sofa and...

  • IT Support Specialist

    4 weeks ago

    india Norstella Full time

    Role IT Support Specialist Location India, Remote (Work from anywhere in India) Minimum Qualification B. Tech. (or equivalent) from an accredited institution Indicative Experience 5+ years Domain Preferably life-sciences / pharma Customer Profile Captive research and development pods for a $ 500 million group of pharma data research companies that help...

  • Peer Support Specialist Trainer

    3 weeks ago

    india Parents Anonymous Full time

    Job Description Parents Anonymous Inc. to find a passionate candidate to fill their MediCal Peer Support Specialist Trainer.  This position does require you to be in the Los Angeles area. There are part-time and full-time positions available for this position.FT: up to 40 hours Per Week, Hourly, Schedule: Monday - Friday, 8:00am-5:00pmPT: up to 24 hours...