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Guest Relations Executive

4 months ago

New Delhi, India Seclude Hotels Home Style Full time

Company Overview:


At Seclude (www.seclude.in), we lead the market in branded homestays in India, boasting  19 stunning properties across 10 iconic locations. We offer affordable luxury through our luxury villas and resorts, exceptional dining, and curated activities, all in picturesque, secluded settings.


Job Summary:


We're in search of a proactive and results-driven Guest Relations Executive with experience in event and room sales to join our esteemed company. As a Guest Relations Executive, you will play a crucial role in engaging potential customers, promoting our services and packages, and driving sales leads. The ideal candidate should possess excellent communication skills, a persuasive demeanor, and a deep understanding of both event sales and room sales in the hospitality industry.


Role and Responsibilities:


·       Respond promptly and effectively to customer inquiries, ensuring a positive experience.

·       Provide detailed information about our properties' amenities, room rates, special offers, and event packages to entice potential customers.

·       Utilize persuasive sales techniques to influence customers and secure reservations for both events and room bookings.

·       Maintain a customer-centric approach, focusing on building relationships, providing personalized recommendations, and ensuring satisfaction.

·       Achieve and exceed individual sales targets by consistently closing sales and securing bookings.

·       Utilize CRM software to maintain accurate records of customer interactions, preferences, and bookings.

·       Collaborate closely with the sales and marketing teams to develop effective strategies for lead generation, customer acquisition, and revenue growth.

·       Conduct outbound calls to potential customers to promote our services and secure bookings.


Requirements:


·       Bachelor’s degree or equivalent.

·       Proficiency in English, and Hindi.

·       Proven experience in event and room sales roles, with a track record of meeting and exceeding sales targets in the hospitality industry.

·       In-depth knowledge of the hospitality industry, including event management, room sales, customer expectations, and industry trends.

·       Familiarity with CRM software.

·       Strong organizational and time management skills.

·       Ability to work independently while also being a team player.

·       Proficiency in Microsoft Office software.


Join us in delivering exceptional experiences and driving sales growth in both event and room bookings