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Software Support Executive
1 week ago
Job description:
- B.Com/ M.Com / 2+ years of experience in Tally/Marg/Busy/Quick books/Any Other ERP. Teaching experience in Tally ERP/ Marg ERP/ Busy ERP/ Quick books. Should be able to teach the below-mentioned topics.
- Creating and maintaining a positive and professional learning.
- Providing training to employees, Partners or Clients.
- Knowledge of internet, Ms Excel and word must.
- Ensure maintenance of day-wise module like Purchase ,Sales, Inventory, Finance and GST
- Providing individual attention and care
- Teaching Basic GST, Payroll, Excise duty, Cost calculation Income tax, and Service tax
- Planning and Preparation for Customer resource planning and allocation
- Hands-on experience in Tally ERP, Marg ERP, Focus softness, Busy ERP, Quick book, any other ERP
Roles & Responsibilities:
- Provide Demo/Support via phone, email, and chat.
- Troubleshoot and resolve issues promptly.
- Escalate complex issues when needed.
- Master the SaaS software features.
- Stay updated with new software developments.
- Assist with customer onboarding.
- Conduct training sessions and create documentation.
- Help with data migration and ensure data accuracy.
- Advise on best practices for data management.
- Maintain support documentation and knowledge base.
- Manage customer interactions in the ticketing system.
- Collect customer feedback and suggest software improvements.
- Collaborate with the product development team.
- Troubleshoot technical issues.
- Assist in software testing and quality assurance.
- Build and maintain customer relationships.
- Ensure customer satisfaction and retention.
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