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Service Desk Lead

2 months ago

Kochi, India Tata Consultancy Services Full time

Greetings from TCS


Job Title: Service Desk Lead

Location: Kochi

Experience Range: 10 - 15 Years


Job Description

TCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul.


What are we looking for?

  • Must have a technical background, with prior hands-on experience of system administration, experience of Windows server side infrastructure (Windows 2008, 2012, Active Directory, VMWare, Exchange 2007, 2010, Server Hardware etc.)
  • Must have service mindset and empathy. Must deal with a level of ambiguity, chaos and apparent stubbornness from customers, and manage around it by thinking through the issue or request from the customer's perspective to drive to a reasonable conclusion
  • Must have prior experience on Project Management
  • Must have prior experience of onsite-offshore delivery model and should have directly worked with US/European customers or colleagues
  • Must have ITIL process knowledge
  • Prior experience working at an ISP/Managed Services/IT Services company is preferred, and a background in dealing with global teams and remote teams will be a strong plus.
  • Certification in PMP and ITIL will be a strong plus
  • A strong plus would be breadth of technical experience i.e. candidate has done enough in cloud, networking, storage, backups etc.