Front Desk Assistant
2 months ago
Freshers Required. Front Desk Assistant roles and responsibilities include:
1. **Greeting and Welcoming Guests**:
- Warmly greet and welcome visitors upon arrival.
- Direct visitors to the appropriate departments or personnel.
- Maintain a friendly and professional demeanor at all times.
2. **Managing the Front Desk Area**:
- Ensure the front desk area is tidy and presentable with all necessary materials (e.g., pens, forms, and brochures).
- Monitor the reception area to maintain an organized and professional environment.
3. **Answering and Directing Phone Calls**:
- Answer, screen, and forward incoming phone calls to the appropriate department or individual.
4. **Scheduling and Managing Appointments**:
- Manage calendars by scheduling meetings, appointments, or interviews.
- Coordinate with staff members to confirm availability and notify them of upcoming meetings.
5. **Handling Inquiries**:
- Respond to general inquiries from visitors or clients regarding the organization's services or products.
- Provide accurate information and handle customer complaints or direct them to the relevant department for resolution.
6. **Receiving and Sorting Mail/Packages**:
- Handle incoming and outgoing mail, packages, and deliveries.
- Sort and distribute incoming correspondence and packages to the appropriate departments or personnel.
7. **Maintaining Customer Service Database**:
- Record customer information and feedback details.
- Update CRM (Customer Relationship Management) systems with relevant information after each call.
- Maintain detailed records of calls and conversations for future reference.
8. **Administrative Support**:
- Manage inventory of office supplies and place orders when necessary.
9. **Coordinating Communication**:
- Serve as the main point of contact for internal communication between staff and departments.
- Relay messages promptly and accurately to the relevant individuals or departments.
10. **Customer Relationship Management**:
- Build a positive relationship with clients and visitors by providing a high level of customer service.
- Address customer concerns or complaints in a polite and professional manner.
11. **Security Awareness**:
- Maintain awareness of the security procedures and ensure that unauthorized persons do not access restricted areas.
- Report any suspicious activity or security concerns to the appropriate personnel.
12. **Assist in Event Coordination**:
- Assist with the preparation and coordination of office events, meetings, or conferences.
Pay: ₹10,000.00 - ₹13,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Language**:
- English (required)
- Malayalam (preferred)
Work Location: In person
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