Relationship Manager- CRM

2 months ago

Pune, India Gera Developments Full time

Over 50 years, 62 projects & approx. 9 million sq. ft. under development, we have won the trust of 10000+ customers. We not only create premium residential and commercial projects but deliver novel experiences anchored in our values of trust, quality, customer first and innovation. Driven by our philosophy of ‘Let’s Outdo’ we strive for excellence and aim to not just meet the expectations of our customers but to surpass them.


After 5 decades of unwavering commitment towards putting customers first our footprint spans Pune, Goa, and Bengaluru. We have also entered the international market with projects in California, San Francisco, USA, thus creating a global presence.


Gera Developments Pvt Ltd is the only Developer to be in the top 10 Mid-size Organizations 6 times in a row in the Great Places to work Mid-Size Companies. Year 2023-24 has been remarkable for us as we rank at #9 in Best Mid-size workplaces, India and at 60th in Best Mid-size workplaces, Asia, along with being recognized for Building a Culture of Innovation by all, Best Workplaces for Millennials, Best Workplaces for Woman, which is a testimony to our people practices.


How did we get this far?

We cheer for our outdoers. We care about them. And we invest in them. We root for them to succeed. We actively create a culture of innovation, inclusiveness, high growth, and rewards to inspire in our employees the ability to challenge themselves. To become their own competition and meet not just their professional goals but also their goals of self-development.


What does a career with us mean?

· Freedom to innovate.

· Take risks, learn from the failures & cultivate new skills.

· Countless opportunities to show case entrepreneur in everyone.

The kind of people the team needs:

· Go-getters who aim big and achieve bigger results.

· Out-of-the-box thinkers who think on their feet, always finding innovative solutions.

· People of character, whose biggest asset is their integrity.

· Master jugglers who can multitask like a pro without dropping a single ball.

· Self-driven action enthusiasts who do not wait for a nudge to deep dive into a plan If that sounds like you and you have a love for 'Outdoing', this is the place to be


Seeking applications for Relationship Manager- CRM role at Pune West location.


Specifics of the role:

  1. Verification of the customer documents as provided by Sales, understanding all the commitments made during the sale transaction & deviation given, if any.
  2. Welcome call & welcome kit to the customers providing them with necessary information thus building rapport with them.
  3. Responsible for achieving & overachieving the defined collection targets.
  4. Raising timely invoices as per the billing milestones achieved.
  5. Thorough follow up with clients for payments until closure.
  6. Ensure registration readiness of the customer & prompt support to the backend team for execution.
  7. Deliver good customer experience with an intent of 100% customer satisfaction & generating referrals from existing customers.
  8. Ensure prompt response to customer queries.
  9. Ensure smooth functioning of handing over formalities.
  10. Rapport building with external partners for loan disbursement.
  11. Address various customer grievances within defined SLA's.
  12. Thorough snagging with an aim of delivering finished product as per GDPL quality standards before the date of possession.
  13. Follow up with the projects team to close loop on snag list.
  14. Generate various weekly, monthly reports to track the deliverables.
  15. Readiness for audit by systematically maintaining the required documentation & process adherence.


Qualifications:


  1. 5+ Years Experience in CRM
  2. Minimum 3+ years of experience in Real Estate environment
  3. Strong verbal and written communication skills
  4. Bachelor's Degree


Personality Dimensions:

  1. Excellent Communication skills
  2. Result Oriented
  3. Innovative
  4. Integrity
  5. Multi-tasking with high levels of tenacity
  6. Proactive & Self driven


If you love 'OUTDOING', this is the place to be

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