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Customer Service Executive

2 months ago

Kanchipuram, India Sewells MSXI Full time

Job Summary:

We are looking for a Customer Service Executive professional to monitor vehicle status at dealerships, manage off-road vehicles using digital dashboards, and ensure vehicles are back on the road quickly. You will collaborate with key stakeholders to meet service delivery KPIs, resolve escalations, and maximize vehicle uptime.



Location: Oragadam, Tamil Nadu

Experience: 1-2 years

Industry: Automotive

Working Days : 6 days (Rotational week off )

Language Preferences : English, Hindi, Telugu, Tamil, Kannada, Malayalam.


Key Responsibilities:

  • Live Monitoring: Track vehicle status at dealerships and manage off-road vehicles through digital dashboards.
  • KPI Management: Work with stakeholders to ensure service delivery timelines are met, minimizing downtime.
  • Escalation Management: Resolve customer and dealer escalations to get vehicles back on the road promptly.
  • Timely Escalation: Escalate unresolved issues to supervisors when KPIs are not met.
  • Stakeholder Coordination: Collaborate with OEMs and service providers to speed up repairs.
  • Delay Analysis & Reporting: Analyze delays, generate reports, and track performance improvements.
  • Management Reporting: Provide daily, weekly, and monthly reports on vehicle performance metrics.


Qualifications:

  • Experience in vehicle service management or a similar role.
  • Understanding of service delivery KPIs and performance monitoring.
  • Strong communication and escalation management skills.
  • Ability to coordinate with multiple stakeholders for effective vehicle service.
  • Proficiency in digital dashboards and data reporting tools.